[VictorConcepts]

Hello All,

We just did a small embroidery job for a new customer, which they chose the shirts and the sizes. They are now saying the mens are too big and the girls too small.

All sizes are based on the manufacturer not us, so what about you do about responding to the customer?

 

[binki]

Women's come in 4 styles do it is possible they ordered a junior or miss when they needed a ladies size. As for the men's, most men wear a size or 2 too big.

I can't believe every shirt is too big or small though.

 

[debbbbsy]

Did they pay in advance?

Debbie x

 

[VictorConcepts]

Yes they paid in advance, that's the only way we do business. I'm not sure if they are just fishing for extra discounts but seems kinda fishy how every single shirt is too big or too small.

 

[VictorConcepts]

Was going to say:

"Garments may very according to manufacture for size, color, and material. As per your order you wanted women's cut polos and mens cut polos, and this is the manufactures cut. We delivered exactly the sized shirts per your selection."

 

[VeeLove]

I have had a customer state that the women's shirts they ordered highlighted what they wanted to minimize . They paid for what they ordered and reordered a man's cut. It wasn't all the ladies just a few. They understood it was not my error and happily paid for the new shirts.

If it were me, I would ask them if they wanted to reorder new shirts for those that would not work and use the first ones as back ups. I wouldn't start off offering to replace the shirts, as they sound as though they are custom and you will not be able to "resale" them like a retailer could.

This is a great "lesson learned" for all of us to give the specs of the shirts/jackets/pants (especially to new customers), to avoid them coming back with an unfavorable review of us and the products we offer.

Please let us know how you resolved this.

 

[VictorConcepts]

We gave them all the specs too! So we are completely not liable for them not checking for the correct sizes!

 

[sandmanbjj]

If they had the specs and such, then it's on them. You don't make the cloths, just embellish it. So they can order new shirts with sizes adjusted accordingly.

 

[Viper Graphics]

If you supplied the charts/specs for the shirts to the customer to use for ordering purposes and they ordered the wrong sizes, that is on them....sorry, your not a tailor and they need to take ownership of their decisions on this one.....out of pity I might offer a small discount to embroider the replacements but they will still own and pay for the original order. Every time I screw up I man up to it and have lost money on several jobs over the years for my lack of attention to detail and screwed up....I won't accept the customers screw up as well......

 

[Blue92]

"they chose the shirts and the sizes"

The above says it all. What do they expect you to do?

 

[Mtnview]

We have probably all been in the same boat Larry describes where we have had to take a hit on an order or two over the years (and probably will again at some point) because we did not pay attention like we should have. We don't like doing it but they are lessons learned. No need to take a loss because the customer messed up their order. Unless they order $100k a year from you but this is not the case since they are new.

 

[carpediemandmore]

Hello All,

We just did a small embroidery job for a new customer, which they chose the shirts and the sizes. They are now saying the mens are too big and the girls too small.

All sizes are based on the manufacturer not us, so what about you do about responding to the customer?

Which brands blank did you use for the purpose?
because it rather seems some W-customer, you wrote they chose the shirts and sizes now they are claiming it over sized along with the undersized shirts, both the problem cant occur in one lot.
try to negotiate with them properly in my opinion " you are not at fault at all"

 

[VictorConcepts]

These were Harriton

 

[VeeLove]

Victor, have you spoken with them again? Has this been resolved?

 

[VictorConcepts]

We explained to them that we provided all the resources for them to accurately size the shirts but in good faith we will give them 5% off next order.

 

[VeeLove]

Great response! I hope they become life long clients (if YOU want them too ).

 

[beanie357]

We have the top 20 or so in the showroom. If they do not come in to try them on, we can only tell them to check the specs. We do offer to order one in for them to try, and usually it is for the one putting the deal together, so then they know how the sizing runs, and it becomes part of the order.

Women's cuts are the worst. I now know why they have to go try so much on in stores. We deal with xs cheerleaders to 3x women bankers. Takes product knowledge, so we tend to steer them to lines we have experience with.

Me, I just order adult stuff cut like potato sacks. Works every time.