What vendor did you use for your Cobra Ink CIS system? I'm trying to find a vendor that sells a CIS Cobra Ink kit for the Epson P800 17" wide printer 9-sub ink system but can't find one. Cobra Ink looks like they've changed their website and I don't see a 9-ink CIS kit anymore. Maybe I'm looking at the wrong site. Conde sells a 15" wide x 50' roll of Reveal S but to print 15" wide you have to go up to a 24" wide sublimation printer. The P800 is the only Epson printer that I can find that's close to the 15" paper width.
Thank you for the feedback. Next week we will release new presets that correct these issues of over inking and drying. This will also correct the washing issues that some have experienced. It is a learning curve for the different printers. I am happy to replace your test sheets.
I will provide a feedback area on our reveal page.
BTW: the folks at Vivid Chemical are the ones working very hard to make these changes. Great folks!
Wouldn't it have made more sense to have corrected all of these issues coming in from folks BEFORE the product was released? After reading page after page of people getting bad results, wasting money and time, getting bad reputations by not meeting customer expectations, etc. it just seems Vivid and perhaps Conde should have taken the time to get it right before the ship launched. I am (maybe was) excited about hearing about this product---- but after reading all of these bad experiences from experienced people (I'm not) I'm not sure it's worth taking a chance on spending money buying a sub-printer and using this paper. Such a great idea-- so very disappointing to hear the feedback. Question: is it primarily for vector art?
Those are good points. That's why we have provided new film at no cost to those that purchased it. Today the film is included at no charge with every printer we sell. The film is very successful. Yes, vector artwork is the primary use.
Wouldn't it have made more sense to have corrected all of these issues coming in from folks BEFORE the product was released? After reading page after page of people getting bad results, wasting money and time, getting bad reputations by not meeting customer expectations, etc. it just seems Vivid and perhaps Conde should have taken the time to get it right before the ship launched. I am (maybe was) excited about hearing about this product---- but after reading all of these bad experiences from experienced people (I'm not) I'm not sure it's worth taking a chance on spending money buying a sub-printer and using this paper. Such a great idea-- so very disappointing to hear the feedback. Question: is it primarily for vector art?
I attended the Conde webinar with Doug DeWitt and some people from Vivid Chemical hosting the webinar today (7/7/17).. Several concerns I have:
1) Seems Conde is coming out with an Epson P600 to go with the paper. Why the P600? The P800 would be able to print out a much larger design (generally a requirement today in a competitive market where your competitors are offering 13"x19" or larger). I think I would wait until it is available for the P800 which also I believe handles roll media.
2) Having bought a Ricoh sublimation printer a few years ago (that lasted just over a year) I am concerned about the printer warranty of using an ink in a printer that may not have been designed for use with that type of ink. What happens to the Epson warranty if you run non-Epson inks? Who stands behind this set-up? Being offered a free set of inks if you need to buy another printer should the printer become clogged or the ink is corrosive to the print head is (was) not a solution.
Looking at Epson's site, the P600 will print roll paper and 13 x 19" sheets as well as up to 13 x 10 foot banners.........The listing for the printer on Conde's site also indicates a capability of 13 x 19 paper. Lots of good info about this technology on the Conde site.
I see 15" x 50' Reveal S paper available on the Conde site---- I don't believe I could order that size paper if I were to order the P600---- I suggest Conde have a P800 version available and provide the various forms of Reveal paper in a 17" x 50' roll. What bothers me more is that I can't find an answer to what happens if I were to use Vivid Chemical ink in an Epson printer re. the Epson warranty. I know David Gross reads these postings-- so David, I think a lot of us would like to know the answer to this. Having been through this with a Ricoh printer using sublimation gel ink which only lasted a little over a year before I had to throw the printer away (and the offer if I bought a new one I'd get some free ink)--- I don't want history to repeat itself. If Epson won't honor the warranty-- will Vivid or Conde pick it up should something go wrong? For me, I'm going to wait on buying something like this until I read a lot of reviews from other people willing to try it out and see what their experiences were. When I go to trade shows and see printed shirts with this year's 'newest and best' technology--- I always ask myself-- I wonder how many video-takes or prints did it take to produce this sample.
I saw the 15" roll. I can't speak as to why Conde would market a product that will not fit in the printer they are advertising. I will bet that just like every other Epson printer, there will be no warranty without using genuine Epson ink. I guess the bottom line is, contact Conde directly and ask David the question...........
Sorry for late reply, regarding warranty, we will be consistent with the same policy we have had for the last twenty plus years. If the printer is under the manufacturer’s warranty and fails and the manufacturer declines to honor the warranty, we will honor the warranty.
Re roll width: remember that the Reveal-S film is also for sublimation. So it can be used in 24” and up printers.
Thank you for your information on the warranty David. I am certain we all appreciate it.
I am anxiously awaiting the release of the full system Reveal WC so I can mothball my screen printing equipment, 4 vinyl cutters, my pigment ink, and dye ink printers and all the hassles involved with them. Is the Reveal ink sublimation ink so I can retire that printer also?? That would make this old man VERY happy.
"and the manufacturer declines to honor the warranty...". Following is an excerpt from Epson re. the warranty on Epson printers: "....This warranty does not cover damage to the EPSON product caused by parts or supplies not manufactured, distributed or certified by Epson. This warranty does not cover ribbons, ink cartridges or third party parts, components, or peripheral devices added to the EPSON product after its shipment from Epson, e.g., dealer or user-added boards or components." It sounds to me like that Epson is making it pretty clear--- if you don't use Epson ink in an Epson printer-- there is no Epson warranty at all..period.
I personally don't care who honors the warranty. Epson made it clear long ago and continues to do so, that you will use their ink or have no warranty. We are all aware of that. Conde will honor the warranty, David made that clear.
I have a call into Conde Tech support to ask about purging Epson Ink from a printer using Epson ink before installing the Reveal ink...............David, I answered my own question about Reveal being sublimation Ink.........I am very happy.
Typically Epson on desktop printers does a quick exchange for your printer and gives you a refurb model that was repaired and boxed a long time ago. They don't actually fix your printer and return to you in these cases. Your printer gets refurbed later and someone else gets it. Never heard of anyone using sublimation or other 3rd party ink getting a quick exchange having issues with Epson unless they mention 3rd party product usage.
I personally don't care who honors the warranty. Epson made it clear long ago and continues to do so, that you will use their ink or have no warranty. We are all aware of that. Conde will honor the warranty, David made that clear.
I have a call into Conde Tech support to ask about purging Epson Ink from a printer using Epson ink before installing the Reveal ink...............David, I answered my own question about Reveal being sublimation Ink.........I am very happy.
I'm glad you are familiar and OK with a manufacturer not honoring their warranty-- but I'm not sure everyone is aware of this. Personally, I have had to throw away a DTG printer and a sublimation printer over ink issues so I'm not quite ready to get burned a 3rd time. I'm wondering if I'm the only one on this forum who has had ink issues damaging printers. I wish you good luck on being one of the first to try this out and will be following your posts to see if it works out for you.
I'm glad you are familiar and OK with a manufacturer not honoring their warranty-- but I'm not sure everyone is aware of this. Personally, I have had to throw away a DTG printer and a sublimation printer over ink issues so I'm not quite ready to get burned a 3rd time. I'm wondering if I'm the only one on this forum who has had ink issues damaging printers. I wish you good luck on being one of the first to try this out and will be following your posts to see if it works out for you.
It's been my experience that inks are less likely to damage a printer than the ink delivery systems are. If you have ink flow issues then air goes thru the head, lacking any lubricating properties which keep the nozzles cool, then that can damage the printers.
Or doing too many head cleans in a row to clear ink delivery issues when the solution for that is to prime instead of head clean.
Head cleaning in some cases will eventually fix the problem, but not until the air bubble passes, by then you end up with a gunked up parking pad and that clogs the heads from underneath.
Gary, I have walked a mile in your shoes. I have an Anajet Sprint DTG sitting in a closet thanks to the garbage ink used in it. I have a Epson 1430 being used for parts thanks to a certain "sublimation ink".
I have been doing this for over 13 years and have tried several major manufacturers ink. I settled on ink marketed by Cobra.
I have already used the Reveal S paper with my WF1100 and Cobra ink. The results were consistent with the paper manufacturer and Conde's advertised specs. The instructions were closely followed.
I spoke with a service tech at Conde about a new P-600 installed with standard Epson ink being converted to Reveal ink. He said there would be no issues. Just a couple head cleanings and the Reveal ink would replace the Epson in the system. Ok so what?? Statistics show us that the majority of electronic equipment will fail within the first few months of use. I will install the Epson pigment ink in the P-600 and print a few hundred JPSS prints for the stock car teams I sponsor. If the printer shows signs of failing.......no harm, no foul.......Epson Ink...send it back for repair/replacement. If nothing is wrong, I will switch to Cobra sublimation ink, a CIS system and start printing on the Reveal S paper.
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