I read Peter's post entirely differently Marc.
I believe what Peter meant when he referred to Paul4freedom and newbie was that he was a newcomer to the NeoFamily & the board having just 3 posts. I'm sure Peter didn't mean the question was a newbie question, there was certainly no hint of criticism on Peter's part.
The fact that Paul4freedom couln't get through to AA concerned Peter and he got onto it straight away. As for why Paul4freedom couldn't get through will no doubt be investigated - there can be all sorts of reasons as I'm sure you know.
Some people jump in to soon to criticise, they're usually the ones who are rather jealous of the support structure that really exists within Neo land.
It seems rather strange that on the one hand you state you haven't posted in some years because of all the bickering and 'in fighting' and then, when you do return, what do you do - bicker.
Just my thoughts of course and one thing's for sure from my standpoint is, I'm damn glad I purchased a NeoFlex.
. I'm sure you'll get a resolution soon and if you're in need of help, just post here. I have posted many videos on all aspects of NeoFlex ownership that you might find helpful and you're very welcome to view them.