[Alexzandra]

This is not so much a technical question but I'm more needing opinions as I'm young and fairly new to plastisol screen printing.

I have a lady that put in a small order for 12 one-color t-shirts. She needs them as soon as possible. I was proud that my stencil and the prints turned out fabulous but ran across a problem when a tiny bit of ink from my hands got onto the shoulder of two of my shirts. I put a ton of stain remover on one and put it in the wash and the shirt shrunk and the ink didn't completely come out. Since I (stupidly) only order enough blank shirts to fill my order and she only ordered 12 because that's the minimum I'll do (she really only NEEDED 9 or 10), should I just give her the 12 and only charge her for 10? I think if the two with tiny spots were washed 2 or 3 more times, the uncured ink may come out.

Any suggestions? What would you do in this situation?

 

[thutch15]

That is exactly what I would do if she really only needs 10.... also might think about getting a spot remover gun.

 

[pxs93710]

I'd charge her for the 10, but keep the two messed up shirts. I try it to get customers any but a well printed shirt. She will still be happy that she only wanted to pay for 10 anyway.

 

[jkewl99]

Put yourself in her shoes, How many times have we been in the situation of the consumer, where we expect great customer service for the $$ were spending.

Because you did an awesome job on the print, and the 10 shirts came out well, I personally would offer her all 12 shirts because that is what she paid tell her you are keeping the 2 mesed up shirts and will have to order the two replacements. Remember great customer service is what gets return customers.

Hopefully she will understand the situation, I have read all of the board, when doing production runs it is a good practice to order a couple of extra shirts in each size for this reason specifically. You can never have to many blank T's.

 

[Alexzandra]

I just heard from a friend in the area to try a spot remover gun. He has one and is offering to let me try it. That might be my first option. Also, from now on, will order 1 extra of each size Thanks for the responses! Will let yall know how it works out!

 

[Jbanuelos85]

Just starting out in the business i have made my share of errors in client orders and have always provided the cleint with the completed product and given them a timeframe for the replacement shirts to arrive. I will normally keep the error t-shirts to use as rags or to try new designs on them. All of my clients have been happy with my honesty and that we are able to give a quick turn around with the replacement shirts. Its all in how you treat the client

 

[Louie2010]

If it were me, I would point out the flaws on the two shirts. I would then apologize for the inconvenience and tell her what is most important is that she is completely satisfied. Then offer her three options to choose from.

1) Pay and receive only the ten good shirts.

2) Offer the two flawed shirts "As-Is" with a deep discount if she still wants to buy those in addition to the other ten.

3) The order stays as originally ordered. She takes the ten now and you order and replace the two flawed shirts ASAP.

 

[lben]

I never let a customer see the mishaps. I always order extras of each size just in case. Last year I had an order that the last 2 shirts got messed up on and I told the lady I had already ordered the replacements, when they would arrive at my shop, and that as soon as they were done printing I would deliver them. End result was a happy customer.

I don't want my mistakes getting loose and someone telling a potential customer who did the lousy printing job on their shirt. Besides, shop rags come in handy for all sorts of things.

 

[binki]

don't give the customer spoiled shirts. buy 2 more and print them or just give her the 10 and let her know you changed your mind on the min order just for her