[martinwoods]

I just have to say that Brother Intl is a horrible company to deal with, yes I am mad because direct2shirt can no longer sell the inks for the brother I got from the, Brian has always been great and if it had not been for him I would not have bought the brother, ended up going with swf for embroidery since nobody can answer a phone at the actual Brother facility. Very disappointed that I am no longer able to buy from direct2shirt. great service and now that is gone. If I had to call Brother to get my machine they would have never sold it

When I call and leave a ton of messages an emails, finally get a call back and they say Brother is a large company, well if they are that big then they need to rethink some things if customer service is not a concern to them, there are more machines coming on the market and will give them a run for their money.

Don't get me wrong, I LOVE my brother printer just do not love or even like the company. Have talked to about 3 other people that went with swf because of the customer service at Brother. When I called 2 weeks ago and there was no option for dtg I hit printer option and the person that answered said is the gt541 a printer/fax combo???? seriously? these people work there, I don't care how big you are they should know what a dtg is if working there

Sorry for the rant but pretty disappointed.

where can I get brother inks now in Ohio?

 

[mrbigjack50]

Weird, a little over a week ago, I called them with an issue I had which I resolved, but they had a rep. from Ohio zip code call back within a few hours.

 

[martinwoods]

That is weird. Oh well, went with the swf because I could not get any answers on the brother embroidery machine so they lost a sale there and when I am ready for another white ink machine do not know if it will be a brother either, the reps are fine such as direct 2 shirt and axiom but the brother company as a whole is not, everytime I have mentioned not being able to get a response the answer is brother is the largest printer co in the world, still not an excuse for poor customer service.

 

[jim55912]

That is weird. Oh well, went with the swf because I could not get any answers on the brother embroidery machine so they lost a sale there and when I am ready for another white ink machine do not know if it will be a brother either, the reps are fine such as direct 2 shirt and axiom but the brother company as a whole is not, everytime I have mentioned not being able to get a response the answer is brother is the largest printer co in the world, still not an excuse for poor customer service.

Does Brother claim to offer this service? I don't know, just asking. We have had 2 541's for a number of years and I have never had a reason to call them.

If they have a distributor network and it is their intention to use distributors, they would not staff to handle calls like you think they should.

I drive Honda cars. I would never dream that Honda would sell me oil filters or even take my service calls. That is what the dealers are for.

 

[martinwoods]

Everyone has their own opinion. My point was that they dumped my distributor and never gave me a backup so now I am trying to find a new local one which there is none I will say that I own two machines (won't say who) but They are the actual company and they are hands down the BEST service in the industry. And I do call them directly and always get to talk to the owner, best company ever

 

[Robin]

I agree Chris 100%!!!! Ive been trying to get my printer fixed/serviced since before Christmas! Im beyond pissed off with this company!