[timreiling]

Just got a new GT 361W about 5 weeks ago. We took 1 of the shirts, which was just black on red cotton home to try washing. After just 5 washing's the black ink appears to be washing off. We use a Geo. M Knight 16 x 20" heat press, 356F for 35 second, firm. What might be wrong?
Thanks in advance for your help

 

[BrotherGTPrinter]

Timreiling, you will want to ensure your heat press is actually hitting the temperature selected. You will want to use thermal heat strips or a surface probe to test the heat press; a heat gun will not give you accurate readings. The proper time, temperature and pressure should be: 356 Fahrenheit for 35 seconds with light pressure to cure the ink. Additionally, the best wash results are on 100% cotton. If you’re located within the US or Canada and this didn't resolve your issue, please give us a 877-4Brother or contact your original dealer if outside these areas.