BQ Tech Support Is Unequaled!!!

True dat.

Jerid is very good. He is available to help anytime. '
The rest of the people there are help full as well.

I would have to agree...these guys are great!

Thanks everyone, it's humbling. We've tried to look at customer service in an empathetic manner. How would we handle our business if all of a sudden, our equipment went out and we couldn't produce. We try to push this attitude through from the inception of an idea all the way through to after the sale and even out of warrantied products. In all honesty, if it weren't for our customers, we wouldn't be where we are today. We have a passion for the industry and not "being in business" and we hope this is always conveyed to our users. If not, we try our best to make it that way.

I'm glad everyone has received such great customer service from Belquette. Unfortunately, I haven't had such a great customer service experience with them. All contact with them has been extremely short and usually ends with them trying to upsell me to their most expensive product. I know this isn't typically since almost everyone that has been kind enough to try and help says contact Belquette. Therefore, it most be my approach or I'm just not explaining myself very well.

Adam, what company are you with? We do not attempt to "upsell" our customers. If we feel a customer is having difficulty with a product we will offer solutions, but to upsell is not typical nor do I know who would be doing this. Feel free to PM me or contact me via email to discuss.

Also, our most expensive product prior to the Epson SureColor was the Mod1. Our customer support does not try to sell the Mod1, if on the phone with a customer and the customer inquires, they pass it on to the sales team, but they don't try to sell our printer. I don't recognize your company, what printer do you have?

Hi Adam, we have yet to hear from you. Feel free to contact us in order to assist you further and clear up any misconceptions.

Have to "pile on" here and say that we've been extremely happy with the service at Belquette. We've been running the Mod-1 for about 9 months and they got us up and running remotely as well as provided support via email at all kinds of odd hours.

Great people and great equipment!

And again tonight, Jerid was my "remote email DTG therapist" for a clogged white channel! Thanks Jerid!

You have no idea how comforting it is to have a pressing question with a looming deadline and get an answer in 5 minutes or less after hours. Good Stuff!