I've had great customer service from them. Did you try calling them.Has anyone tried to get in touch with BareApparel? Everytime I check their site they are always out of shirts in a ton of sizes.
And everytime I email them I never have recieved a response back..
Sometimes emails can get lost. Either from you to them or from them back to you (spam filters, firewalls, etc)
I would suggest giving them a call to check on things. You may also want to try sending them a private message on this forum @BareApparel