[ocuriel]

I purchased my first order of white t-shirts from Article one for my inaugural line of Street Star Clothing Co. t-shirts.

After relabeling them a few customers were unhappy with the shirts because they looked dingy and had more of a cream color as apposed to a crisp white. After looking at all the tees layed out i realized that all the medium and small sizes had an enormous color difference than the large and X-large.

So i contacted article1 and their solution was to have me send back the shirts (which i already have time and money invested in with the relabeling) and that they would send me another set.

unwilling to understand that I have already taken a loss in providing a bad product to a customer, as well a relabeling a shirt that is not what i wanted, they would not credit me or send me out another set of the clean whites I was looking for.

Call me crazy but i feel they should have just sent me the replacements and taken the loss on their end.

Sorry for the long post...im just upset right now.

 

[ffokazak]

MOst times, if a clothing item is embellished, it is no longer the diributors responsibility.

I personally dont check 500 shirts over top to bottom while I print them......So i think its ridiculous.

I HAVE won that battle before, as American Apparel seemed to not serge the sleeves on about 15 shirts correctly, and I didnt catch it. I did tell my distro that they replace them or I walk, and they did. I guess they like my account.......hahah

Sorry to hear about this!

 

[sjidohair]

I am sorry to hear of your expierence with these tees, I have not used them, but I would like to offer a lil suggestion, Call the Company and ask for a managing supervisor to call you back or sales manager.
Tell them you will send back one shirt so they can see.That way you will have a small shipping fee.
Let them determine the problem, the reason they want them back is to run them thru Quality control to determine the problem. Give them time to do that.
See if that helps.
They may not be aware of how the shirt looks.
I hope all turns out well for you

 

[ocuriel]

I sent them pictures showing the difference. i was that obvious. But they wanted me to ship them all back. I think thats crazy

 

[splathead]

I sent them pictures showing the difference. i was that obvious. But they wanted me to ship them all back. I think thats crazy

Put yourself in their shoes. If one of your customers orders 20 shirts from you and then complains they aren't the right color. Would you just have them ship 1 back and keep the rest?

These shirts could have been made by a supplier to Article1. Perhaps they must send them someplace else to get the proper refund for them.

 

[T-BOT]

just a quick reminder to all that have their own brand or are in the branding business. There are a lot of quality CHECK POINTS from start to finish. This is to try to illiminate defective goods from ending up on the retail floor. As said already, revoming goods from the retail floor back to their original manufacturing is costly and a huge headache.

Never ever assume that the goods are first quality or that work has been done correctly. You need to stay on top of it. This is part of the work involved of selling your own brand with your signature on it etc....

Now, as mentioned already, if you work in volume, sure it is nice to have suppliers of goods or parts that provide a LOW defect percentage. But thats not always the case and companies change from good to not as good everyday due to their oen pace of quality/productivity in the market.

Bottom line, producing your own brand involves supervision and quality check type work...on a regular basis.

On topic, Im sure if you talk to someone there and tell them exactly what the problem is, they should have a system/service in place to minimize cost and make you happy the best they can.

But yeah, this type of thing with Mixed-Dye lots happens now and then in the garment business. Just guessing thats what it is???

Hope you work it out with Article1


:

 

[Rhonniec]

I was wondering if someone can help me with Article 1. I have contacted the company via email with resale # etc to establish wholesale account. I have called the company more than 15x and left numerous messages on the main automated voice mail. I have also sent email asking for follow-up. I get nothing. I know the line is good and simply want pricing to do business but cannot get any customer service. How do you get a Live person on the phone? Is anyone else having this problem with Article 1? I am just really confused because you all at least seem to be able to connect with them.

Thank you so much in advance for your insight.

Best!

 

[kevinjh]

You may have experienced this problem with Article 1 but it is a common problem in this industry. I have had a number of similar issues with Hanes and a lot of times this is beyond the control of the manufacturer. A lot of the mills that are making the cloth use different sources of water in the production process and simple things like high mineral or metal content in the water can affect the end results of the material and the shirt itself. Sometimes you are able to explain this to a customer and they are understanding but at other times it is an issue of contention.

Do the best you can and maybe in the future you should add some type of disclaimer that shirt colors may vary from garment to garment.