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Discussion Starter #1
Bad Experience

Print MoJo was my first experience with t-shirt printing. I did a lot of reading on their website as well as research the web for past users. All in all I found the information useful enough that I decided to try try them out. I followed all the procedures and expected to have my first shipment within the two weeks that their website said I would.

Well needless to say I was almost 3 weeks into the process before they even did anything with the proofs. When I called to cancel one person told me the shirt were due to print on wednesday (I called on Tuesday, I think) and another representative I talked to told me they were due to be printed the next week which would have put me almost 5 weeks out. What a disaster.

Why can't people just be professional enough to carry through and when they can't just call you rather than keep you in the dark. Business must be extremely good for a company just to throw potentially good business away like that. The concept is of printing and managing the inventory for you is such a good concept but some companies are just poor at the execution.

Oh well, if anyone has another company doing the same think but better please post. Thanks!
 

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Re: Bad Experience

I can definitely say that your experience is not the norm. Feel free to contact PrintMojo directly with any support issues.

If you want to contact me off board, I can look into your situation and see what happened (and do what's necessary to make sure it doesn't happen again).
 

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Well, this is one case of “Bad Experience” turns Good. While I was moving on to other possibilities in the T-shirt printing business – the CEO of Print MOJO called me.

After finding another company to do my shirts, one that I later felt would be a worse experience than that with Print MOJO, I receive a call that just might change my mind about this venture that I am slowly being absorbed into. In short my order fell through the cracks. Jamie, the CEO, had his staff gather the information regarding my order - it put together and the CEO studied it for him self to see the when, how and why of it all. He called me on Friday and explained what had happened and we are trying it again. He was extremely professional and offered me sound reasoning for the problems with my order. Needless to say I felt better about what had transpired and my order will be printed, soon to be posted and hopefully THIS will become the start of a beautiful relationship.

As I said in my first post - the concept of having a company print your shirts, manage the inventory and help you set up a website to market your art, is a great one and I am hoping this time around it will work for me. I am looking forward to working with Print MOJO, as they were my first choice and will keep all of you who are interested posted as to the progress of this experience.:)
 

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Re: Bad Experience turns Good!!!!

That's more like the PrintMojo we know. Glad it was all straightened out. Best of luck selling your tees!
 

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Re: Bad Experience turns Good!!!!

Hurrah for the Mojo!

Many times, you only really get to judge a company by how they react when things go wrong.
 

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Re: Bad Experience turns Good!!!!

You are so right and in this case they reacted like professionals.
 

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Hi, I'm new to the board and have been reading a lot lately and this is my first post. I chose to go with Printmojo from all the great things you guys were saying about printmojo, but am having some difficulties with getting my shirts printed on time. I was told to give a two week turnaround time, but
am currently in the same boat as the original poster, I put in an order for 100 shirts on 3/28/08 and still haven't received my proofs yet. I was told last week that I would get the proofs so I could verify and have my shirts printed, but guess what I didn't get an e-mail. Now I'm 4 weeks in and still haven't received my proofs or shirts for that matter. I sent them an e-mail on thursady to give me an update and still haven't received word yet and so today I sent another e-mail, hopefully I can get this resolved. Rodney if you can, please take a look into it for me and get back to me. The name of the shirt is "Killah Season" Thank you.
 

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Discussion Starter #9
Contact Jamie, the CEO - or Rodney who is an administrator. Rodney was the one who put Jamie in touch with me.
 

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I do hope this is not traditional service for them. I am about to select a company and PrintMojo is on the top of my list at the moment. I am waiting to hear back from their customer service for approval, we will see how long it takes.

As a side note, I wish they had people at their office before 9AM PST time too, us people on the east coast get frustrated having to wait until noon to start business with our friends on the west coast. ;)
 

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I feel as though I should report back. I just chated with a representative with their online chat (excellent feature) and they were most helpful. They quickly approved my application, answered all of my questions, and offer some of the best prices and userability that I have seen anywhere.

I have not placed an order from them YET or used their servies, but if their customer service and product on the back end is as good as it is on the front end, I will be doing a lot of business with them.

Daniel
 

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just an update,
I contacted Jasmine of printmojo and she sent me the proofs and I approved them, she said they should be printed in a week so hopefully I will have my shirts by then. Jasmine is very helpful, I have talked to her on many occasions, it seems that they were having some issues with their e-mail. I have never been able to reach a person at their 866 number ext 962, but I can always reach Jasmine on their live chat. If they can deliver without anymore delays I will put in a second order with them otherwise I'll probably look into another company.
 

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Glad to hear it's getting worked out. I was told you had some questions about your order before it became finalized.

I have never been able to reach a person at their 866 number ext 962
What times are you calling? The toll free number should reach a live person during business hours here on the west coast.
 

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Jamie the CEO also contacted me and told me that they were being bombarded with calls thats why I could not get a live person. He also told me that he would put a rush on my order, so seems like everything is going well, I hope this works out because Printmojo as a company is exactly what I was looking for. Thanks for your help Rodney.
-Nai
 

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just an update.
It is now 5/5/08, and guess what, I still do not not have any shirts. I was told that they would be printed last week, but wasn't too sure about when the labeling will be done. (hopefully they at least printed the shirts). I sure hope they can finish them at least by the end of this week. shouldn't take longer than a couple of days to sew in some labels right? I tried going on their online chat but looks like it is unavailable, so I will try e-mailing them again to see when they will be finished. cross your fingers.

Nai Saephan
 

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Nai,

Thanks for the update and if you don't mind continue to keep posting on your situation. I, and others I assume, are interested to see how your situition is being handled. I as well am looking for much of the same services from them so this is very informative.

D
 

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They finished the shirts last night, Yay!!!. I had about 7 of them in different sizes sent to me, so I can check out the quality. I will post pictures and impressions later. Even though it took a little while, if the quality is great, I will print again with printmojo. They have excellent customer service.

-Nai
 

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Here is a picture I took of the shirts, really good quality. check us out at generationmien.com and printmojo.com/gmienclothing and myspace.com/generationmien
 
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