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We using Azon Texpro DTG Machine with Epson DX5 Printhead. We decided to change the inks from Azon Inks to Dupont Pigment Inks P5000 series. Post changing inks, we receiving an error 00010028.

As we turn on the machine, it automatically does Power cleaning, goes upto 90% and gives the error 00010028. We tried to switch off the machine and restart but the same process of automatic power cleaning and then error. We removed the cables, cleaned them but still the problem is the same - power cleaning upto 90% and then error code.

If the printhead has issue - then power cleaning should not go upto 90% and only then receive the error.

Any suggestions/ solutions for the same.

Thanks in advance
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