I have been in business for over 15 years. I try to make customers happy no matter the cost. I had this customer come in over a month ago asking about Nike golf shirts for a golf tournament. He his representing a non profit organization. So the fact that he wanting a discount should not alter your judgment. He has spent $3,500 over the past 4 years. That comes to $875 a year, take out cost of apparel we are at $437, now take out labor and over head and I might make $100 a year on this customer. He asks for a sample shirt in which we supply, we call two weeks later to check status of order. No answer, we leave a message on his cell he does not return our call. We try another week later same result. So today he calls and ask if we can print 40 shirts and have them ready by next friday (asking if we can do them at a discount). My manager ask about the golf shirts. He replies he cannot discuss that now he is too busy. My manager ask me what to do, I tell him to tell the customer that we can print the shirts for our standard cost and add the cost of the golf shirts to his bill. He calls the customer and his reply is that he thought that we gave him the golf shirts as a service. That they have been in the back of his car for a month and he will return them. Our answer is that is too late you must pay for the golf shirts. Now he thinks that is unfair, said he will pay for the golf shirt but take is business elsewhere. The golf shirts cost me $50, the profit on the 40 shirts is less than $50. The problem is that this customer is going to tell everybody his side of the story and trash my business name. What do you do?