HI All we are at our end of our second season of printing using two AnaJet Sprint printers and have a great profit margin using the printers. As for the AnaJets tech support team they have been a life saver several times for me and in a timely matter. Every time!! With over 15,000 + prints on both the printers are running great and we are just doing the basics cleaning. Love the Printers and the Tech Support is great too!!!