Re: Anajet get your s**t together!!
40min's and counting
40min's and counting
1 - 17 of 17 Posts
Re: Anajet get your s**t together!!
Funny a gallon of Gas = $3.80
A gallon of DTG Ink = $1,333.00
But you can't wheel and deal online. I would have bought your ink if you would have price matched Garment Printers Ink.
Funny a gallon of Gas = $3.80
A gallon of DTG Ink = $1,333.00
Re: Anajet get your s**t together!!
Because charging $2 for a full sized print that costs me $.25 to print (ran an estimate in my RIP for a design 14.25" tall by 11.25" wide of sponsor logos CMYK only), is a nice return on my gallon of ink.
I get the humor in this, but are you reselling your gallon of gas?But you can't wheel and deal online. I would have bought your ink if you would have price matched Garment Printers Ink.
Funny a gallon of Gas = $3.80
A gallon of DTG Ink = $1,333.00
Because charging $2 for a full sized print that costs me $.25 to print (ran an estimate in my RIP for a design 14.25" tall by 11.25" wide of sponsor logos CMYK only), is a nice return on my gallon of ink.
Re: Anajet get your s**t together!!
A gallon of EPSON ink (for most small format printers) = $5,085
And for most small format inkjet printers, people are not making money on them, they are just using them to print every day items.
Let me add to that:Funny a gallon of Gas = $3.80
A gallon of DTG Ink = $1,333.00
A gallon of EPSON ink (for most small format printers) = $5,085
And for most small format inkjet printers, people are not making money on them, they are just using them to print every day items.
Re: Anajet get your s**t together!!
People who bought Anajet did so beause they wanted to and a business relies on customers who want to give you their money. Having to wait a frustrating amount of time to give someone your money or just to talk to someone is over the top. When a call comes in, a phone rings somewhere and someone should answer it even if it's to take a message and promise to call back (and actually call back!). I've worked in situations being totally swamped with patrons in person and the one thing we were told to do even in a situation like that was to answer the phone (and not let it ring more than 3 times!)
"Can I take your information and we'll be doing call backs in (XX reasonable time)" is all it took.
Speaking to a live person, even if not immediately helped, can allay a great deal of frustration on the customer's part.
You say tech staff has increased by 30%. While being trained on the hard techie stuff and as the software and new system is being transitioned, maybe they could just answer some phones and take messages?
The bane of technology. I understand and appreciate the explanation and transitioning new procedures, staff and software can be a daunting task.
People who bought Anajet did so beause they wanted to and a business relies on customers who want to give you their money. Having to wait a frustrating amount of time to give someone your money or just to talk to someone is over the top. When a call comes in, a phone rings somewhere and someone should answer it even if it's to take a message and promise to call back (and actually call back!). I've worked in situations being totally swamped with patrons in person and the one thing we were told to do even in a situation like that was to answer the phone (and not let it ring more than 3 times!)
"Can I take your information and we'll be doing call backs in (XX reasonable time)" is all it took.
Speaking to a live person, even if not immediately helped, can allay a great deal of frustration on the customer's part.
You say tech staff has increased by 30%. While being trained on the hard techie stuff and as the software and new system is being transitioned, maybe they could just answer some phones and take messages?
Re: Anajet get your s**t together!!
Ink is BIG business to suppliers like anajet. So one would think that they would have this as a main focus on customer retention. For my eco-sol printer the sales guys call and check on me to make sure I am caught up on ink.
I have only been able to talk to anajet once when I first got my machine and even then I felt that I was more of a nuisence than valued customer since I bought a used machine. They even told me that I might get only limited support for the Sprint since I bought used. I know time is money and that I did don't buy the printer from them but if I am possibly going to spend thousands of dollars on your ink the least you can do is help me if the printer were to ever have a problem.
Make no mistake I am not complaining about the price of DTG ink. Like Jerid said the price is not bad compared to small inkjet printers. I have bought eco-solvent ink for years so I am used to paying 1000+ on an ink order.
Ink is BIG business to suppliers like anajet. So one would think that they would have this as a main focus on customer retention. For my eco-sol printer the sales guys call and check on me to make sure I am caught up on ink.
I have only been able to talk to anajet once when I first got my machine and even then I felt that I was more of a nuisence than valued customer since I bought a used machine. They even told me that I might get only limited support for the Sprint since I bought used.
I know time is money and that I did don't buy the printer from them but if I am possibly going to spend thousands of dollars on your ink the least you can do is help me if the printer were to ever have a problem.1 - 17 of 17 Posts
