[Anajet] frustrated with my MP5 purchase from anajet

31846 Views 87 Replies 46 Participants Last post by splathead, Feb 17, 2017

Jersey Joe

Discussion Starter · May 17, 2012

for anyone considering buying an ANAJET product please do yourself a favor and RUN AWAY
AS FAST AS YOU CAN!!!!! THIS IS NOT A JOKE - UNLIKE ANAJET WHO IS A BIG
JOKE!!!!
if i had known this prior to purchasing the mP5 i would have listened and kept looking for a used
KORNIT 932 like i was prior to this disaster
we received the mP5 on about APRIL 19, 2012 (with no white ink - had to wait another 5 days to get the white ink) so on APRIL 25th we did the initial fill and today is MAY 17, 2012
since day ONE we have been on the phone with tech support & engineers to resolve all the ink
flow & banding issues we have had and even though they insist that they can with 100%
confidence (i’m sick of hearing that phrase) fix all the problems they haven't even come close
we have tried everything from circulating the ink clockwise & counterclockwise to replacing
parts not to mention the hundreds of head cleanings as well as flushing out the entire ink system then reinstall the ink and nothing works at all - in fact i my opinion this made it worse!
We have requested a return authorization and full refund and they refused to comply because they understand our frustration and they can with “100% confidence” resolve all issues
we have to perform a head cleaning between each and every print because of one or the other white channel losing 50% of the nozzles to banding and gaps
this has nothing to do with a low humidity level (we are at 70%) just a really bad product!!
besides being on hold for sometimes hours with tech support and sending countless e-mails in 4
weeks they have only been able to at best provide temporary relief but we end up right back to the same problems
i will spend every spare moment of the day i have to let everyone know that the ANAJET
company from top (GREGG NATHANSON) to bottom and their printer products and services
are the absolute worst
i sure hope i deterred all potential buyers from the same nightmare i am experiencing and at the
same time can’t wait to see the complete collapse of the ANAJET COMPANY!!!!!!!!!
Feel free to contact me anytime if you have any ?’s or think i am exaggerating (i wish i was)
Jersey Joe

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Jersey Joe

Discussion Starter · #2 · May 17, 2012

frustrated with my MP5 purchase from anajet

for anyone considering buying an ANAJET product please do yourself a favor and RUN AWAY
AS FAST AS YOU CAN!!!!! THIS IS NOT A JOKE - UNLIKE ANAJET WHO IS A BIG
JOKE!!!!
if i had known this prior to purchasing the mP5 i would have listened and kept looking for a used
KORNIT 932 like i was prior to this disaster
we received the mP5 on about APRIL 19, 2012 (with no white ink - had to wait another 5 days to get the white ink) so on APRIL 25th we did the initial fill and today is MAY 17, 2012
since day ONE we have been on the phone with tech support & engineers to resolve all the ink
flow & banding issues we have had and even though they insist that they can with 100%
confidence (i’m sick of hearing that phrase) fix all the problems they haven't even come close
we have tried everything from circulating the ink clockwise & counterclockwise to replacing
parts not to mention the hundreds of head cleanings as well as flushing out the entire ink system then reinstall the ink and nothing works at all - in fact i my opinion this made it worse!
We have requested a return authorization and full refund and they refused to comply because they understand our frustration and they can with “100% confidence” resolve all issues
we have to perform a head cleaning between each and every print because of one or the other white channel losing 50% of the nozzles to banding and gaps
this has nothing to do with a low humidity level (we are at 70%) just a really bad product!!
besides being on hold for sometimes hours with tech support and sending countless e-mails in 4
weeks they have only been able to at best provide temporary relief but we end up right back to the same problems
i will spend every spare moment of the day i have to let everyone know that the ANAJET
company from top (GREGG NATHANSON) to bottom and their printer products and services
are the absolute worst
i sure hope i deterred all potential buyers from the same nightmare i am experiencing and at the
same time can’t wait to see the complete collapse of the ANAJET COMPANY!!!!!!!!!
Feel free to contact me anytime if you have any ?’s or think i am exaggerating (i wish i was)
Jersey Joe

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trifate

· #3 · May 17, 2012

I hear ya! I think they should offer everyone that bought the mpower an extened warranty since we are testing the printer for them.

charles95405

· #4 · May 17, 2012

re: frustrated with my MP5 purchase from anajet

So tell me Joe...how do you really feel? There are several threads on the forum...some in favor....some not..I know a couple who are happy with the product...and one that is not...

Reactions: 1

cwall

· #5 · May 17, 2012

re: frustrated with my MP5 purchase from anajet

glad you got your $ back, you have that and some wisdom!

onthespotgraphix

· #6 · May 17, 2012

Jersey Joe.....I feel for you. I really do. I too own an MP5 and so do several others whom have shared their experiences, troubleshooting tips and tricks and a time or two cursed the printer here on the fourm for acting up.

I dont know specifically who youre dealing with at anajet....but can tell you that Shawn Stender (Regional Manager), and Ray Larason (tech support) have never let me down. The machine has many times but to no fault of Shawn or Ray.

One thing many of us can agree on is that the machine could have been tested in house a bit more. firmwear should have been completely developed, tested and implemented to prevent the issues some of us are having now. Im still on the original firmwear becasue the updates crash my printer and dont recognize inks. But it prints and prints flawlessly and thats all I need it to do.

I've personally pissed off a few customers that may not return becasue this machine could not deliver consistently. I got my MP5 in March. The last 5 days have finally yielded the output and results I expected form the beginning. Now Im sending them all free shirts to try and win them back.

Continue demanding that they prioritize your issue or demand a replacement machine.

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allamerican-aeoon

· #7 · May 17, 2012

re: frustrated with my MP5 purchase from anajet

cwall said:
glad you got your $ back, you have that and some wisdom!

Did he? Maybe my poor English. I should read again or you should.
Cheers! Beers are on me always.

Jersey Joe

Discussion Starter · #8 · May 17, 2012

re: frustrated with my MP5 purchase from anajet

How i feel is totally ripped off.
All i wanted was a dependable - quality printer which is what the salesman ADAM assured us it was and would be but it certainly is not.
How would you feel if you spent $25,000 on a new car and you were back at the dealer everyday with the same problems and they have no idea on what to do to resolve them.
After a month of that (or sooner) I'm sure you would be feeling you got a lemon because i know i do.
The service (or lack of) since they can’t fix the problems has been ridicules.
No one ever answers the phone and you are on hold for literally an hour or more at a time.
I have requested to speak with the company president Mr. Gregg Nathanson and was denied access in fact the tech support manager (BARRY WEISENBERG) even hung up on me.
What does that tell you about a company who won’t let you speak to upper management.
So if your friends have one with no problems they have to be the luckiest people i know.
Hey why don’t you ask them if they would like to trade their mP5 for mine.
If they are 100% confident with ANAJET they should have no problem with a trade.
I would be glad to personally drive across the country to swap it out with them, besides mine is only 4 weeks old.
I’m sure theirs is older with much more miles on it then mine.
It should be a no brainer for them.
Would you like to buy it?
I'll give you a good deal.
Jersey Joe

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cwall

· #9 · May 17, 2012

re: frustrated with my MP5 purchase from anajet

I misread about the refund, sorry for you man.

Jersey Joe said:
How i feel is totally ripped off.
All i wanted was a dependable - quality printer which is what the salesman ADAM assured us it was and would be but it certainly is not.
How would you feel if you spent $25,000 on a new car and you were back at the dealer everyday with the same problems and they have no idea on what to do to resolve them.
After a month of that (or sooner) I'm sure you would be feeling you got a lemon because i know i do.
The service (or lack of) since they can’t fix the problems has been ridicules.
No one ever answers the phone and you are on hold for literally an hour or more at a time.
I have requested to speak with the company president Mr. Gregg Nathanson and was denied access in fact the tech support manager (BARRY WEISENBERG) even hung up on me.
What does that tell you about a company who won’t let you speak to upper management.
So if your friends have one with no problems they have to be the luckiest people i know.
Hey why don’t you ask them if they would like to trade their mP5 for mine.
If they are 100% confident with ANAJET they should have no problem with a trade.
I would be glad to personally drive across the country to swap it out with them, besides mine is only 4 weeks old.
I’m sure theirs is older with much more miles on it then mine.
It should be a no brainer for them.
Would you like to buy it?
I'll give you a good deal.
Jersey Joe

Inkognito

· #10 · May 17, 2012

re: frustrated with my MP5 purchase from anajet

Thanks for the warning JJ.

I don't understand why some businesses don't stand behind their products. They should send you a replacement or give your money back.

I dont blame you for being angry. No one likes to be robbed and lied to!

If it makes you feel any better, they are now OFF my list!

Reactions: 1

flavamugs

· #11 · May 17, 2012

re: frustrated with my MP5 purchase from anajet

I was in the car business, if we sold any thing like this a LEMON, the customer would be a the attorney generals office of consumers affairs. Its sad that you spent this type of $$$$$ and cant get a resolutions better than this, if you purchased it new. I feel sorry for you man and just stay on their butts and get you a lawyer!!

Rodney

· #12 · May 17, 2012

thread note: merged duplicate threads together. I know you're upset, but please don't post the same thing over and over in the forums.

Rodney

· #13 · May 17, 2012

I have requested to speak with the company president Mr. Gregg Nathanson and was denied access in fact the tech support manager (BARRY WEISENBERG) even hung up on me.
What does that tell you about a company who won’t let you speak to upper management.

Not trying to defend what happened, but I just wanted to address this part.

You used the comparison of buying a similarly priced car.

I honestly don't know of any car company that would let you speak to the CEO/President if you got a car that was a lemon.

Again, not saying that what happened in your situation is right. But I'm sure that demanding to speak to the president of the company to someone that is doing their best to try to resolve the situation through their normal channels may have caused some frustrations from both sides of that phone conversation.

I do hope this gets resolved for you.

onthespotgraphix

· #14 · May 17, 2012

Jersey Joe,

When you got the printer...it didnt include white ink cartridges????? I ordered mine in October and due to the delay in delivery they even thru in additional ink cartridges.

After you had white ink....did you call Anajet to have one of their tech support personnel walk you threw the steps of turning it one and filling it with ink for the first time?

Too many printhead cleans only make it worse. Do you have a lot of bubble or gaps in your lines? Do the dampers show plenty of ink in them?

Reactions: 1

spiderx1

· #15 · May 18, 2012

Rodney said:
Not trying to defend what happened, but I just wanted to address this part.

You used the comparison of buying a similarly priced car.

I honestly don't know of any car company that would let you speak to the CEO/President if you got a car that was a lemon.

Again, not saying that what happened in your situation is right. But I'm sure that demanding to speak to the president of the company to someone that is doing their best to try to resolve the situation through their normal channels may have caused some frustrations from both sides of that phone conversation.

I do hope this gets resolved for you.

Good points Rodney, however many years ago I had a problem with Corel Draw and was getting no where, I ask to speak to the CEO and I did not get to that day but the next day he called me. Been a loyal Corel guy ever since, and yes he did solve the problem with the snap of the finger, and Anajet is a fly speck in the business world when you compare them to one of the Major auto mfg. So I think he, the CEO, should address each one of these distasters personally. And if these guys think it is really as bad as they say then a call or letter to the comsumer protection division of the Attorney Generals Office is appropriate.

Reactions: 1

Jersey Joe

Discussion Starter · #16 · May 18, 2012

BP
they only sent the 4 white cartridges that came with the purchase
no i didn't call for the initial startup (because i didn't see the tiny note until afterwards) but i followed the instructions to the "T" in the manual by first filling the purge lines then the print lines
all dampers filled up to the metal spring inside (approx halfway)
i called right away afterwards when i noticed the tiny note and the tech just had me turn on the fill pumps again for both side for a few seconds each
everything was somewhat OK in the very beginning but i could never get a clear nozzle check on all the colors and all they would say is it will get better with use
the #5 channel white would have air gaps that would go away after circulating the white ink but then come back after awhile and the damper would go empty and stay that way
they showed me how to access the hidden menu to get to the individual pumps and turn them on and off, clockwise/counter clockwise high speed low speed etc. to try and resolve the ink clogs they thought were there
this did get rid of the reappearing air gaps but it did nothing for the empty damper
they even had me replace the white ink valves at the cartridges because they were 100% confident the white ink had dried up and was causing the problems (it wasn't - i dissected the valves after i removed them and they were completely wet with no dried ink anywhere)
they also had me completly flush the entire system (purge & fill lines) and let the printer sit for an hour with the cleaning fluid in it then reinstall the ink just like i did the first day purge lines first then print lines
this didn't help either except to get both white channels to have full dampers (after $450.00 worth of ink & cleaning fluid)
i have talked to tech support and they keep consulting with the engineers and get back to me but nothing has worked at all
now they want to see photos of the capping station and wiper blade which i clean everyday as well as check the humidity around the printer which was at 70% all day until the end of the day it went down to 60% which is still higher than the minimum 45% they require
i have ask for a replacement & or a refund with no luck yet but they haven't heard the last of me
if i have to get a lawyer involved (which i don't want to) i will because they leave me with no choice
i wish i leased it so i can have the leasing company help fight this battle
do you know of other industry forums out there i can go post this info at?
i want everyone in the garment world to hear how anajet puts out an inferior product which also happens to match their inferior service
i guess they are 100% consistent in that way!
thanks for listening to my rant
Jersey Joe

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Jersey Joe

Discussion Starter · #17 · May 18, 2012

i agree i wouldn't think the ceo of a multi-billion dollar auto company would talk to little old me but i bet the dealership pres or owner would if he had an ounce of decency and pride in the product they are selling thanks for putting into perspective how miniscule anajet really is in the grand scheme of things in the world and they are basically nothing but a startup company in this industry compared to others
Jersey Joe

spiderx1

· #18 · May 18, 2012

Jersey Joe said:
i agree i wouldn't think the ceo of a multi-billion dollar auto company would talk to little old me but i bet the dealership pres or owner would if he had an ounce of decency and pride in the product they are selling thanks for putting into perspective how miniscule anajet really is in the grand scheme of things in the world and they are basically nothing but a startup company in this industry compared to others
Jersey Joe

While I do think that these companies are small enough that senior managment should address some of the issues, as in your case. Anajet is a respected company in the DTG world and has been around for a good part of DTG history, as short as it may be.
In the past they have done a good job and produced a reliable DTG, it seems that this new line of printer has caused them a few problems. Still think the CEO or President should get involved before this becomes a nightmare for them. This may just be the tip of the iceburg. I know several other companies that would have already done this.

essigns

· #19 · May 18, 2012

I too had problems in the beginning too... However I feel it was a learning curve for one and a few mechanical issues. The firmware was a big help with the ink lines. For the last month I have NOT had any issues. I have well over 1500 shirts and bags. With any new equipment there will be issues and bugs in the software. I feel I made the right decision going with Anajet. Anajet like my company are going threw growing pains and there will be bumps in the road! IMHO

onthespotgraphix

· #20 · May 18, 2012

essigns said:
I too had problems in the beginning too... However I feel it was a learning curve for one and a few mechanical issues. The firmware was a big help with the ink lines. For the last month I have NOT had any issues. I have well over 1500 shirts and bags. With any new equipment there will be issues and bugs in the software. I feel I made the right decision going with Anajet. Anajet like my company are going threw growing pains and there will be bumps in the road! IMHO

Amen to that brother! I think we've all had our fair share of issues with the printer. IMHO...its a cut above anything else out there. Granted I've not researched all DTG's out there....but when compared to anything that runs on an epson based printhead.....believe me....this MP5 is a beast. Apparently you got yours to work on the new firmwear...mine doest like it. I just hate to hear a fellow colleague sound off like this in frustration and what appears to be a lack of service after the sale.

We had a recent similar experience with Kelli from Abilene, TX. Her printer never really ran form the first day. Through the forum we emailed each other and I reached out to a few people at Anajet and the next day she was getting a new printer and her old one was being taken back. I dont blame Jersey for at this point being out of patience. 25K isnt pocket money. There could be a happy ending to this however. Shoot me an email [email protected]sbcglobal.net. Got some info to give you to see if we can turn this ship around.

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