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190 Posts
Hey All,
Well after a bit of searching, I finally managed to find someone selling long sleeve baby t-shirts at a reasonable price, who will ship to Australia.
However, the company in question has been, IMHO, a little less than proactive in answering my questions. Every question is answered with just enough information, and no more (with no initiative taken). The final straw for me was when I asked how much postage would be on a certain number of items to Australia (I gave details including postal code) and I got told to look it up myself on usps.com - without even being told their postal code (which fortunately is on their website - I guess I'm lucky they gave an estimated package weight). I tried doing this, and maybe I'm dumb, but I can't work out which of the 10 or so types of postage (ranging in cost from $5USD to $40USD) are the one they are going to use.
Frankly, I guess, I feel like it isn't my responsiblity to calculate postage on an item they are selling - I don't imagine any of us ask our customers to guess the postage on a t-shirt we're selling retail, so why should I have to guess postage on a wholesale order. I'm sure someone in the US, who is actually doing the shipping, would know which of those options it is and it takes a whole five minutes to go through the process on the USPS site and email me back the answer. I feel like ditching the supplier, because I'm beginning to feel like if it is like this in pre-sales (where, theoretically, you should get the best a company has to give, because they want your cash), what's it going to be like after I've placed an order if I have a problem, when they already have my money. On the other hand, I can't find anyone selling the Apples & Oranges l/sleeve baby T, and the American Apparel one seems rather expensive (I think the best price I found was about $7.50USD - convert that to AUD, add postage, and you're almost at the price you'd want to charge retail!!). I know I am not a "big guns" customer and my order(s) will be very small compared to others, but I still feel that I am entitled to a little bit of service.
So...I don't know what to do. Am I being unreasonable? Do you think I should continue trying to work with them - I mean the merchandise might end up being great and my standards are just too high?
Honest feedback appreciated...
Kath
Well after a bit of searching, I finally managed to find someone selling long sleeve baby t-shirts at a reasonable price, who will ship to Australia.
However, the company in question has been, IMHO, a little less than proactive in answering my questions. Every question is answered with just enough information, and no more (with no initiative taken). The final straw for me was when I asked how much postage would be on a certain number of items to Australia (I gave details including postal code) and I got told to look it up myself on usps.com - without even being told their postal code (which fortunately is on their website - I guess I'm lucky they gave an estimated package weight). I tried doing this, and maybe I'm dumb, but I can't work out which of the 10 or so types of postage (ranging in cost from $5USD to $40USD) are the one they are going to use.
Frankly, I guess, I feel like it isn't my responsiblity to calculate postage on an item they are selling - I don't imagine any of us ask our customers to guess the postage on a t-shirt we're selling retail, so why should I have to guess postage on a wholesale order. I'm sure someone in the US, who is actually doing the shipping, would know which of those options it is and it takes a whole five minutes to go through the process on the USPS site and email me back the answer. I feel like ditching the supplier, because I'm beginning to feel like if it is like this in pre-sales (where, theoretically, you should get the best a company has to give, because they want your cash), what's it going to be like after I've placed an order if I have a problem, when they already have my money. On the other hand, I can't find anyone selling the Apples & Oranges l/sleeve baby T, and the American Apparel one seems rather expensive (I think the best price I found was about $7.50USD - convert that to AUD, add postage, and you're almost at the price you'd want to charge retail!!). I know I am not a "big guns" customer and my order(s) will be very small compared to others, but I still feel that I am entitled to a little bit of service.
So...I don't know what to do. Am I being unreasonable? Do you think I should continue trying to work with them - I mean the merchandise might end up being great and my standards are just too high?
Honest feedback appreciated...
Kath