Hi Larry,
Quoting is a big issue and something not many companies consider. It's actually very costly and in many cases you find yourself spending up to 30 minutes on a quote but get nothing out of it.
In terms of the idea I think you are right on track. The feedback our customers give us that THEIR customers love it. The fact they fill out a quote request form, and their customer receives back a professionally laid out quote really impresses the customer. Though, truth be told in most cases the customer is just over the moon to actually receive a reply back! It's so common these days that people just don't get back to you! (Like the roof repair guy in Sydney I'm still chasing...)
So in terms of your customer's satisfaction you're right on the money and it will do wonders for your business.
Quoting is a big issue and something not many companies consider. It's actually very costly and in many cases you find yourself spending up to 30 minutes on a quote but get nothing out of it.
In terms of the idea I think you are right on track. The feedback our customers give us that THEIR customers love it. The fact they fill out a quote request form, and their customer receives back a professionally laid out quote really impresses the customer. Though, truth be told in most cases the customer is just over the moon to actually receive a reply back! It's so common these days that people just don't get back to you! (Like the roof repair guy in Sydney I'm still chasing...)
So in terms of your customer's satisfaction you're right on the money and it will do wonders for your business.
