Not really FatKat. I've got a dinosaur and they wern't interested in doing anything but helping me buy a new one. After I explained that I was just looking for a part (a table) then our conversation was over. In fact, I found it odd that they were completely surprised that their machine was still working. Maybe they're better on their newer machines, but it's not odd for companies like these to mysteriously lose all documentation and parts after about 5 years when they switch over a new model. I'm counting on mine to work though because it's an awesome press. I seriously doubt they'll service my heating element if it goes out though because I bet they didn't have that service when they made my machine. And they'd know that for sure but nothing else about the machine at all.