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Weird color "shadow" appears next to print, have you encountered this problem?

 
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Old April 30th, 2018 Apr 30, 2018 11:07:04 AM -   #1 (permalink)
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Default Weird color "shadow" appears next to print, have you encountered this problem?

So, using a TexJet 4880 for a while now, today I've encountered a problem I've never seen before, and nothing I tried could help.

The problem is: there's this weird, mostly blue colored (but there's some yellow in it as well) "shadow" next to a part of the print. I mean the pattern is recognisable, it's like it would be a second layer of print, only a few centimeters upwards and much more pale, in blue - with some yellow. And another weird thing: it's only at the right hand side of the print, and it's always only that part, not far from the right side of the tray. The left side and the center is flawless.
See:



I'm totally out of ideas. I cleaned every part of the printer I could, I ran a nozzle check (it was OK), I ran 2 powerful cleanings and 2 head cleanings, and the problem is still there.

Do you have an idea, what we could do?
 
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Old May 2nd, 2018 May 2, 2018 1:15:23 AM -   #2 (permalink)
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Default Re: Weird color "shadow" appears next to print, have you encountered this problem?

You should check if the platter is straight. Sometimes from all the pressing on it it gets pushed downward on one side more than the other. Auto adjust platter doesn't fix this. You have to manually straighten it out. Hope it helps
 
Old May 2nd, 2018 May 2, 2018 1:36:30 AM -   #3 (permalink)
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Default Re: Weird color "shadow" appears next to print, have you encountered this problem?

Quote:
Originally Posted by Ruvix
You should check if the platter is straight. Sometimes from all the pressing on it it gets pushed downward on one side more than the other. Auto adjust platter doesn't fix this. You have to manually straighten it out. Hope it helps
Thank you Ruvix, I will try it.
 
 
Old May 2nd, 2018 May 2, 2018 11:56:39 AM -   #4 (permalink)
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Default Re: Weird color "shadow" appears next to print, have you encountered this problem?

Unfortunately this wasn't the problem. The platter is now perfectly straight, we made a print, and the same problem still occurs.

Does any of you have an idea what might be causing it?

Also I'd like to try to make a print NOT using the Rip software, but another program. Can you help me how to do it? Is it even possible with such a printer? I tried to print from Corel Draw and Photoshop, but it wouldn't work, the printer always responds that paper need to be fed to it.
 
Old May 7th, 2018 May 7, 2018 10:32:00 PM -   #5 (permalink)
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Default Re: Weird color "shadow" appears next to print, have you encountered this problem?

Hi Erika,

I cannot see the picture but there are two things I assume:

1) dirty CR scale?
2) almost worn off head cables?

I don't know.

Have you tried to reinstall the RIP software? which build are you using?
 






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