Hi,
I am wondering if anyone has had a POSITIVE experience with Scalable Press? I would love your feedback on: quality of the print and consistently prompt turn around time. I see the many negative reviews of them on this forum, but have personally had a great experience with them so far (I was really shocked to see all of the awful reviews!). I spoke with a representative who explained that all of the earlier issues happened because they were going through growing pains and were switching their automation software, it ended up not working properly, which is why so many orders got messed up/delayed. I was actually really impressed with the representative I spoke with - instead of dodging the question, he owned up to the fact that they had had issues with their software/order processing earlier and that the issue lasted about a month, but that the ripple effect on their order fulfillment lasted for many months. I appreciated his candidness and reassurance that things were fixed and back on track. I have spoken with a number of representatives there who have continued to reassure me that everything is under control, that orders are going out in a timeline manner (max 5-7 business days), and that the quality of the shirts is high (solid DTG printing/not grainy/transparent prints).
I am attracted to them because their prices are quite inexpensive compared to the competition, and they're expanding soon to offer custom branding solutions which is also important to me - such as printing my logo on the neck label/removing existing label, can add promo items into package.
My shirt samples are set to ship out today and have been produced in a timely manner (I placed the order at the end of last week). I have never had any trouble getting a representative on the phone. It seems that they have fixed this. I'll let everyone know how the shirt samples look once I receive them.
I would love to hear anyone's positive experiences with them to reassure me that they are a good company to work with, and have fixed their earlier issues. I am wanting to establish a long-term relationship with a reliable/high quality printer that can do fulfillment of my orders and include custom branding. This project is incredibly important to me, which is why I'd love to hear any positive experiences that verify what their representatives told me.
If there's another print on demand DTG printer that you've had a great experience with, that you'd suggest (that does high quality printing, fulfillment, and custom branding) I'd love to get any suggestions as well!
Thanks so much for your time! I'll keep you updated on my experience with Scalable Press - hopefully it'll continue to be positive!
I am wondering if anyone has had a POSITIVE experience with Scalable Press? I would love your feedback on: quality of the print and consistently prompt turn around time. I see the many negative reviews of them on this forum, but have personally had a great experience with them so far (I was really shocked to see all of the awful reviews!). I spoke with a representative who explained that all of the earlier issues happened because they were going through growing pains and were switching their automation software, it ended up not working properly, which is why so many orders got messed up/delayed. I was actually really impressed with the representative I spoke with - instead of dodging the question, he owned up to the fact that they had had issues with their software/order processing earlier and that the issue lasted about a month, but that the ripple effect on their order fulfillment lasted for many months. I appreciated his candidness and reassurance that things were fixed and back on track. I have spoken with a number of representatives there who have continued to reassure me that everything is under control, that orders are going out in a timeline manner (max 5-7 business days), and that the quality of the shirts is high (solid DTG printing/not grainy/transparent prints).
I am attracted to them because their prices are quite inexpensive compared to the competition, and they're expanding soon to offer custom branding solutions which is also important to me - such as printing my logo on the neck label/removing existing label, can add promo items into package.
My shirt samples are set to ship out today and have been produced in a timely manner (I placed the order at the end of last week). I have never had any trouble getting a representative on the phone. It seems that they have fixed this. I'll let everyone know how the shirt samples look once I receive them.
I would love to hear anyone's positive experiences with them to reassure me that they are a good company to work with, and have fixed their earlier issues. I am wanting to establish a long-term relationship with a reliable/high quality printer that can do fulfillment of my orders and include custom branding. This project is incredibly important to me, which is why I'd love to hear any positive experiences that verify what their representatives told me.
If there's another print on demand DTG printer that you've had a great experience with, that you'd suggest (that does high quality printing, fulfillment, and custom branding) I'd love to get any suggestions as well!
Thanks so much for your time! I'll keep you updated on my experience with Scalable Press - hopefully it'll continue to be positive!