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Problem with Spreadshirt...transparency and the online product designer?

 
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Old October 3rd, 2008 Oct 3, 2008 9:38:40 AM -   #1 (permalink)
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Default Problem with Spreadshirt...transparency and the online product designer?

Here's the deal, I just got a email from Spreadshirt saying that they cannot produce any of my products.

Here's their quote:

"There is currently a display issue with the Spreadshirt T-Shirt Designer. Normally, when a design with a transparency is uploaded, the transparent areas are changed to white. The reason for this is because we want to alert users that we have to manually trim away the white areas. "

Well...my designs uploaded did not turn to white it all showed up transparent. I even posted this in their forum and one of the Admins there said it is fine, as long as your background is transparent it will print transparent. So of course hearing this from one of their Admins, I figured I was safe to move forward and use Spreadshirt.

I have over 500 products from t-shirts to hoodies which I now have to remove. I also need to shut down my Spreadshirt store and redo everything on a white shirt which at this point I may not even use Spreadshirt.

I am very disappointed that this "problem with their online t-shirt designer" was not posted anywhere on their site.

The reason this issue did not pop-up before is that all the shirts sold on my site was "white" only yesterday someone ordered a bunch of "colored" tees.

Anyone else experience this issue with them?

Thanks.
 
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Old October 3rd, 2008 Oct 3, 2008 9:56:32 AM -   #2 (permalink)
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Default Re: Problem with Spreadshirt...

Is this using their DTG printers?
 
Old October 3rd, 2008 Oct 3, 2008 10:01:44 AM -   #3 (permalink)
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Default Re: Problem with Spreadshirt...

i had the same issue... all my designs can only be dtg so i'm really limited to AA shirts.... i cant do hoodies/etc...

i ended up making all my products on colored shirts and only have a few white shirts for ladies..... keep it simple......

b
 
 
Old October 4th, 2008 Oct 4, 2008 5:09:34 AM -   #4 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Hi, Completefighter,

I'm going to ask our Customer Service team to get in touch with you. As splathead and 237am are pointing to, we have different print technologies, which each have different capabilities. Some of them will cause the white area, and others won't. The challenge is that not all print technologies are available, or capable of printing on all types of clothing.

It is unlikely that you will have to remove all of your products and redo them. Again, our team will contact you and help you figure out the right steps for your shop.

Thanks,
Jana
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Old October 6th, 2008 Oct 6, 2008 12:12:10 PM -   #5 (permalink)
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Default Re: Problem with Spreadshirt...

Quote:
Originally Posted by 237am
i had the same issue... all my designs can only be dtg so i'm really limited to AA shirts.... i cant do hoodies/etc...

i ended up making all my products on colored shirts and only have a few white shirts for ladies..... keep it simple......

b
No problem, it was just a small hurdle we had to get over but I think we're on the right track now. Your service is great but apparently to have intricate and more detailed designs it will have to go through a regular printer.

I was sort of bummed because I had to remove over 500 products but it was all a learning process.

Thank you for the feedback, I may still use you for our simple designs and anything that requires a white background.
 
Old October 14th, 2008 Oct 14, 2008 9:06:53 PM -   #6 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Quote:
Originally Posted by jeggers
Hi, Completefighter,

I'm going to ask our Customer Service team to get in touch with you. As splathead and 237am are pointing to, we have different print technologies, which each have different capabilities. Some of them will cause the white area, and others won't. The challenge is that not all print technologies are available, or capable of printing on all types of clothing.

It is unlikely that you will have to remove all of your products and redo them. Again, our team will contact you and help you figure out the right steps for your shop.

Thanks,
Jana
Hi Jana,

I recently activated my shop again and designed all my shirts with white and gray. Will the printing still be an issue?

Please get back to me ASAP for I have some people ready to buy shirts and would like to make sure they receive quality product.

Here's a link to my shop: http://236995.spreadshirt.com/us/US/Shop/Index/index

We are still moving forward with the All-over printing but thought it would be a good idea to use you for those customers who are not into the all-over type shirts.

Thank you!

Last edited by completefighter; October 14th, 2008 at 09:13 PM..
 
Old October 14th, 2008 Oct 14, 2008 10:47:04 PM -   #7 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Hi, Completefighter,

The shirts look good -- great designs. These should print great in direct printing.

I would recommend that you convert the sleeve design to a vector, so you can print it in flex. It is a great design and would be terrific as a vector. You'll need to fine tune it a bit, but shouldn't be that difficult. The quality would be our highest quality.

Best regards,
Jana
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Old October 14th, 2008 Oct 14, 2008 11:47:42 PM -   #8 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Quote:
Originally Posted by jeggers
Hi, Completefighter,

The shirts look good -- great designs. These should print great in direct printing.

I would recommend that you convert the sleeve design to a vector, so you can print it in flex. It is a great design and would be terrific as a vector. You'll need to fine tune it a bit, but shouldn't be that difficult. The quality would be our highest quality.

Best regards,
Jana
Thanks Jana for the quick response! Can I just leave the sleeve the way it is for now, it should be ok right?

Let me know if you guys run into any issues. You can email me here: [email protected]

Thanks again!
 
Old October 14th, 2008 Oct 14, 2008 11:53:10 PM -   #9 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Hi, Completefighter,

You can leave the sleeve the way it is, but the other would be better quality. Since it is your logo, better quality is... well... better. :-)

Good luck!
Jana
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Old October 15th, 2008 Oct 15, 2008 9:54:42 AM -   #10 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Quote:
Originally Posted by jeggers
Hi, Completefighter,

You can leave the sleeve the way it is, but the other would be better quality. Since it is your logo, better quality is... well... better. :-)

Good luck!
Jana
Wouldn't I have to redo all my designs if I uploaded the EPS or can I overwrite what I have up there now? I already have it as a vector but uploaded a png.

I ordered a sample we'll see how it turns out.

Thanks again Jana!!
 
Old October 16th, 2008 Oct 16, 2008 9:00:32 AM -   #11 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

you should be able to overwrite/edit your design file.......
 
Old October 19th, 2008 Oct 19, 2008 5:35:49 PM -   #12 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Quote:
Originally Posted by jeggers
Hi, Completefighter,

You can leave the sleeve the way it is, but the other would be better quality. Since it is your logo, better quality is... well... better. :-)

Good luck!
Jana
Hi Jana,

I'm not sure what this means but I got this in a email a few days ago:

"...Unfortunately, we cannot send a part of your order since the production quality is not up to standards. We will start re-producing your missing item(s) immediately. We will cover the additional cost for shipping since this was caused by our internal processes...."

What does this mean? I thought my designs would be fine if printed on light color shirts? The funny thing with this email is, two of the shirts I ordered was white but only one was produced.

So I guess my question is, what designs of mine can and can't you produce? Forgive me however I'm a little frustrated being that I received a few orders from customers and they too may get this email stating that a portion of their order will not be shipped due to an "internal processes".

Please email me at [email protected] if you can help me figure out what this email is all about.

Thank you!
 
Old October 20th, 2008 Oct 20, 2008 12:56:39 AM -   #13 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Hi, completefighter,

It means we produced the shirt and it did not pass our quality control. If this happens, we do not hold the rest of the order for this shirt to be reproduced. It does not mean that something is wrong with your design. Items failing quality control go into production the next opportunity at high priority, and are shipped separately at our cost. Generally this is the same day or the next day.

Thanks,
Jana
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Old October 20th, 2008 Oct 20, 2008 10:41:00 AM -   #14 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Quote:
Originally Posted by jeggers
Hi, completefighter,

It means we produced the shirt and it did not pass our quality control. If this happens, we do not hold the rest of the order for this shirt to be reproduced. It does not mean that something is wrong with your design. Items failing quality control go into production the next opportunity at high priority, and are shipped separately at our cost. Generally this is the same day or the next day.

Thanks,
Jana
Apparently there are designs that you still cannot produce. I was under the impression that my designs would work on "light" colors so I created a few gray and natural color shirts. However this morning I got this email:

"...We came across this issue during the process of producing your order.

Specifically, the problem is with design New Breed Contender on gray tee - front/sleeve print

This particular design contains elements that are too small to be cut out. There are a few things that we can do to get your order produced and shipped…

* Change your product type to a product that we can print using the Digital Direct method. Digital Direct is done by computer rather than manually so there are no size requirements and requires no alteration of your design. However, for maximum print area Digital Direct does require designs to be uploaded at 3000x3000 pixels. And cannot exceed 3mb. If you wish for your design to be printed at maximum print size, please send me a revised graphic at 3000x3000 pixels.
"

At this point I think the only thing I am left to do is to remove all my "colored" shirts.
 
Old October 20th, 2008 Oct 20, 2008 3:16:52 PM -   #15 (permalink)
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Default Re: Problem with Spreadshirt...transparency and the online product designer?

Hi, Completefighter,

This message doesn't have anything to do with light or dark colored shirts. It is suggesting that you have a vector design. Vectors can be printed on any color shirt (one advantage), removing colors won't help this issue. Did you change your logo to vector?

I am going to ask our Shop Partner experts to call you so you can walk through this with them and get the detailed information in total rather than in pieces.

Thanks,
Jana
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