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[Sawgrass DirectAdvantage] Mac can not find printer after recent Print Manager update

 
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Old May 10th, 2020 May 10, 2020 5:51:47 PM -   #1 (permalink)
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Default Mac can not find printer after recent Print Manager update

I recently purchased a new SG400 sublimation printer. I using a mac with proper system requirements. Printer has been working fine up until this past friday, May 8th. As I went to print I was getting the message that Print Manager could not find any printer. I also got the message to update software which i did. I am getting inconsistent loading of the software now. Sometimes it gives the same message that no printer could be found. Other times it loads the print image preview, but when I select print the software closes.

Very frustrated as Ive tried the entire weekend to find a resolve for the problem with no success.

Anyone else having this issue on their mac?

Please help.
 
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Old 6 Days Ago Jun 27, 2020 12:33:57 PM -   #2 (permalink)
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Default Re: Mac can not find printer after recent Print Manager update

Try to delete your print manager software and your printer from printers and scanners in system preferences. Then install the software. Then setup a new printer through Printer Manager following the steps in the program.
 






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