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Discussion, tips, pictures, reviews and peer to peer support for current and future owners of the Sawgrass series of DTG printers.



[Sawgrass DirectAdvantage] Wash Out

 
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Old February 12th, 2011 Feb 12, 2011 11:06:59 AM -   #1 (permalink)
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Default Wash Out

I know this thread is old but I would like to see if anything has changed. A friend of mine bought a DA about 3 yeas ago and has had nothing but problems with it. Some of those are due in part that she knows nothing about graphics and how to create them. However she is the bomb when it comes to embroidery and runs a very successfull business doing that. I've been a graphic designer for 16 years and thru a mutual customer we met 2 years ago. At the time where I was working we had the Brother GT-541 that I thought was the bomb and that was when she asked if I could help her out and get her's running since I knew terminology etc... We did some trade work and after 2 days on and off the phone with Sawgrass it was printing like the Brother. Finally she could make some money off it.

MAny shirts and items have been printed on it without problem before and after this issue I'm about to tell you. Last year I designed a new logo for the city parks department and they approved $3200 in shirts, sweat shirts and hoodies (gilden's). We bought extra ink which we did eventually get into on the run. Things were printed and delivered to the parks dept. Within a week I got a call from them saying the images were washing out on some of the stuff. Sure enough I went to see them and what was once a clear crisp image looked like watercolor paintings. My heart sank, I called Sawgrass and emailed them and my responses were various but it all came back that really I must not of had heat settings or time set right. According to the manuals all heat and times were right. The only thing that changed during that run was new cartridges of ink were added. We ate 1/2 the order.

What I want to ask is have any of you run into this since say April last year? Yes things have been printed since like I said. I've used the Gilden shirts on the Brother with no problems and find it hard that there could of been a problem with them since the issue was across the board ****s/ sweat shirts & hoodies. There was 3 locations we were printing so I did one location on all then switched to the next and did them all and so on.

Now this good friend is asking me to take her machine to my home as a second location to her business 40 miles away where I have more population to offer it to and we both make money. I don't want to have this issue again EVER for either of us. I know it's a no no but should I lightly shake a new cartridge? Should I just suck it up and print & wash a test sample? I'm open for sugestions. I really want to make this work for both of us. Thanks in advance for any imput you all might have.

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Old February 17th, 2011 Feb 17, 2011 7:31:16 AM -   #2 (permalink)
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Default Re: Wash Out

Im not sure what ink you are using, but I use Epson and SubliJet IQ, and both say to lightly shake them back and forth before installation.
 
Old February 17th, 2011 Feb 17, 2011 9:05:16 AM -   #3 (permalink)
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Default Re: Wash Out

It doesn't hurt lightly shaking inkjet cartridges. The only thing I could think of that might have happened, was that the new inks that was installed settled or not missed well. I'm not positive, that is what I'm thinking considering that you have had many successful prints before and after the incident.
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Old February 17th, 2011 Feb 17, 2011 9:42:50 PM -   #4 (permalink)
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Default Re: Wash Out

Thanks to both of u for the reply. She has only purchased the Naturalink since the begining of ownership of the machine. I'm crossing my fingers it won't happen again. I'm sure I will be back here many times with more questions. I have 2 cartridges that will be needing replacement here shortly and will gently shake them. Thanks again

WyoCarol
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Old April 19th, 2011 Apr 19, 2011 1:15:19 AM -   #5 (permalink)
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Cool Re: Wash Out

For what it's worth, I have owned D/A with an Epson 4800 using NaturalInk for the past year and a half.
Is it possible that the Ink Carts have endured some time in below zero temp? A similar issue happened to us earlier this year as a result of being left in a non heated delivery vehicle, we traced it to this as these carts had been shipped, and when replaced by a new set (that we had obtained and brought north ourselves from the same source) the problem disappeared.
Ended up that not all the carts where affected so we assumed that was a result of the storage position. In any case our problem has not re-surfaced. (knock on wood)
 






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