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A forum to discuss the R-Jet 4 and R-Jet 5 direct to garment printers from Resolute DTG (in the UK and US)



Rjet 5 not printing colours

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Old June 14th, 2020 Jun 14, 2020 12:05:50 AM -   #1 (permalink)
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Default Rjet 5 not printing colours

Hi, I wonder if anyone can help as I am at the ends of my technical abilities. We purchased a used rjet 5 (we are just starting out with DTG and this was a cheaper option than buying new and realising it wasnt going to work for us).
Anyway we cleaned the machine from top to bottom all lines cleared, new print head and ran a test print with new inks in (after charging) the test print was missing a couple of colours so we took the machine apart again and discovered it needed a couple of new dampers.
We changed the damaged dampers and ran a test print again but the blue (Cyan) was still not printing.
We ran a few nozzle checks still no blue, we took the machine apart again to check for blockages etc everything looked ok so we put it back together.
Now the printer isn't printing any colours just black and white. Doesn't matter what we try it just goes through the motions with colours missing.
So now I am at a loss.
The lines are full of ink
the dampers are full of ink,
if we run a nozzle clean then the maintenance area has ink in it so it is feeding through
it just wont print the colours.
Please if anyone has any suggestions can you let me know.
 
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Old June 14th, 2020 Jun 14, 2020 9:42:31 PM -   #2 (permalink)
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Default Re: Rjet 5 not printing colours

Quote:
Originally Posted by Geordiebird
Hi, I wonder if anyone can help as I am at the ends of my technical abilities. We purchased a used rjet 5 (we are just starting out with DTG and this was a cheaper option than buying new and realising it wasnt going to work for us).
Anyway we cleaned the machine from top to bottom all lines cleared, new print head and ran a test print with new inks in (after charging) the test print was missing a couple of colours so we took the machine apart again and discovered it needed a couple of new dampers.
We changed the damaged dampers and ran a test print again but the blue (Cyan) was still not printing.
We ran a few nozzle checks still no blue, we took the machine apart again to check for blockages etc everything looked ok so we put it back together.
Now the printer isn't printing any colours just black and white. Doesn't matter what we try it just goes through the motions with colours missing.
So now I am at a loss.
The lines are full of ink
the dampers are full of ink,
if we run a nozzle clean then the maintenance area has ink in it so it is feeding through
it just wont print the colours.
Please if anyone has any suggestions can you let me know.
Hi,

Sorry to hear this. It sounds like you have popped the main board, if you purchased it through Resolute you can call the office for support. If you purchased it elsewhere we have a telephone support package available that will help you a lot if you are new to DTG. The printer can be fixed but you could be looking at a new main board or a repair if it’s just an onboard fuse.

Hope this helps.

Colin
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