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A forum to discuss the R-Jet 4 and R-Jet 5 direct to garment printers from Resolute DTG (in the UK and US)



R Jet 5 Yellow ink not printing

 
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Old June 3rd, 2019 Jun 3, 2019 5:22:15 PM -   #1 (permalink)
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Default R Jet 5 Yellow ink not printing

I am new to Printing and I bought a second hand Resolute Printer R-Jet 5. I kept playing with it and I messed it and I think I clogged my previous head. As new was out of my range, I purchased a Second hand Printhead. Since I put it in, The yellow ink does not even go into printhead and it does not print either. Same way two white nozzles are also blocked. I did power cleaning 3 times, but not so much luck.

Also when I command Nozzle check command from printer, it does not print nozzle check but bold lines. While when I send command from RIP, it does nozzle check. Anyone can suggest me what is the possible way to resolve this issue. I attach nozzle with this post. Hopefully this forum will help me to get out of this misery. please check link for nozzle test.

https://bre.is/RBw8Hgi0D
 
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Old June 3rd, 2019 Jun 3, 2019 9:30:42 PM -   #2 (permalink)
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Default Re: R Jet 5 Yellow ink not printing

Quote:
Originally Posted by factorsandco
I am new to Printing and I bought a second hand Resolute Printer R-Jet 5. I kept playing with it and I messed it and I think I clogged my previous head. As new was out of my range, I purchased a Second hand Printhead. Since I put it in, The yellow ink does not even go into printhead and it does not print either. Same way two white nozzles are also blocked. I did power cleaning 3 times, but not so much luck.

Also when I command Nozzle check command from printer, it does not print nozzle check but bold lines. While when I send command from RIP, it does nozzle check. Anyone can suggest me what is the possible way to resolve this issue. I attach nozzle with this post. Hopefully this forum will help me to get out of this misery. please check link for nozzle test.

https://bre.is/RBw8Hgi0D
Hi,

The nozzle check from the rip is the correct print, if when you select a nozzle check on the printer it is blocks or a different pattern the settings in the printer are wrong. These can be found in the manual originally supplied with the printer.

It looks like the channels not printing are already clogged, if ink cannot get to the head you either have an air leak or the second hand head is not working correctly.

We do offer on-site training which I think you would benefit from, at the same time the technician could go over your printer and see what is wrong.

Hope this helps.

Regards

Colin
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Resolute DTG Ltd. DTG, UV & Digital Print specialists. RICOH Gold Partner UK.
KODAK DTG ink manufacturing partner U.K http://www. resolutedtg.com
 
Old June 4th, 2019 Jun 4, 2019 5:38:54 AM -   #3 (permalink)
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I checked with few friends and they told me your services are too expensive to carry out. They also did not recommend your after sale services either as per them the charges you put are double than market rates.

Can you please let me know what do you charge for training and diagnosis as well? Thanks
 
 
Old June 6th, 2019 Jun 6, 2019 9:58:41 PM -   #4 (permalink)
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Default Re: R Jet 5 Yellow ink not printing

Quote:
Originally Posted by factorsandco
I checked with few friends and they told me your services are too expensive to carry out. They also did not recommend your after sale services either as per them the charges you put are double than market rates.

Can you please let me know what do you charge for training and diagnosis as well? Thanks
I would be very interested to find out which market rates you are referring to and what they actually are?

Please feel free to call the office and ask for me if you would like to discuss this in detail.

I was just trying to help you as you.

Regards

Colin
__________________
Resolute DTG Ltd. DTG, UV & Digital Print specialists. RICOH Gold Partner UK.
KODAK DTG ink manufacturing partner U.K http://www. resolutedtg.com
 






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