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A forum to discuss the R-Jet 4 and R-Jet 5 direct to garment printers from Resolute DTG (in the UK and US)



error code 00010001

 
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Old September 25th, 2015 Sep 25, 2015 2:50:33 AM -   #1 (permalink)
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Default error code 00010001

anyone had this error code on an rjet5 i am getting it when i load the xl box all other working perfectly
 
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Old September 25th, 2015 Sep 25, 2015 10:34:53 PM -   #2 (permalink)
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Default Re: error code 00010001

Quote:
Originally Posted by andrewf
anyone had this error code on an rjet5 i am getting it when i load the xl box all other working perfectly
Hello Andrew,

The printer needs to be told you are loading the over sized box. As you purchased a second hand R-Jet 5 you did not get any training from Resolute. I appreciate you have other paper printers but DTG is not a process that you can guess your way through, as others have suggested in this forum.

If you do load the box correctly and still get this error it is a simple adjustment to solve this. If you go through our support site and leave your contact details someone will be in touch Monday morning.

Regards

Colin
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