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A forum to discuss the R-Jet 4 and R-Jet 5 direct to garment printers from Resolute DTG (in the UK and US)



R-Jet 5 being a massive pain

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Old September 17th, 2014 Sep 17, 2014 4:01:34 PM -   #1 (permalink)
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Thumbs down R-Jet 5 being a massive pain

I'm after a bit of advice from anyone as so far I'm really not having much success with my R-Jet 5 and the R-Treat machine.

They're both just over a month old and I'm at a point now where I actually dread using the machines because I don't know if I'm going to throw more money down the drain by wasting a load of ink and T-shirt stock or if I'm actually going to get anything out of it that I can sell.

It was installed on the 8th of August along with the new touch screen R-Treat machine. The guy who installed it was really helpful and friendly, got it all set it up, printed a couple of tees, they looked awesome, apart from a bit of fibrillation but I'm kinda getting to know how to get a decent print out of it now. So at first I was really pleased.

The guy came back the next day just to make sure we knew what we were doing and away he went.

Roll on a week later and I get a phone call to say that there's a problem with the white ink that was in my machine, that it was possibly contaminated and I was told not to use the machine too much. A different guy came round on Monday the 18th (10 days after install) to replace the ink, dampers and various other bits. I questioned him on the different ink as I previously had a bottle labeled "High Opacity" but now I just had the standard ink and the R-Treat being a single fan spray instead of a multiple head spray just didn't seem to be treating the sides too well, he suggested slowing it down or taking the lid off and moving the spray head up a bit, neither really made any difference.

25th August (7 days after the ink fix) I start printing a bulk order of T-shirts and end up having to run the white through twice in order to get some opacity in the ink. I slowed the pre-treat machine down from the 60% that it was originally set to down to 30%. Unfortunately it uses a shed load more pre-treat and completely soaks the centre of the tee yet still doesn't quite get the sides. Unfortunately the T-shirts got rejected, I ended up having to reprint them but I used Vinyl for the white text so that it was a nice bright white instead of the blurry semi opaque DTG print I was getting.

I was also told that even though there was no difference in the ink that I should change the bitmap settings in the rip from 90% white ink volume to 100% to compensate for the fact the inks were the same? Don't quite understand that.

1st September, the machine prints 3 inches of a reasonable strength white then completely drops 3 channels so I'm printing with 1 channel, or almost 1 channel.

2 power cleans later and I'm getting nowhere apart from watching my ink drain away.

3rd September the original engineer comes out, replaces various parts, gets it all up and running again, although I'm still having the problem of using a gallon of pre-treat for a handful of T-shirts, but at least I'm just doing 1 pass of white before the colour.

However, between the 8th - 14th as the week goes on it starts getting to the point where I'm having to do a head clean between every T-shirt and more frequently having to put the white through for a second or third pass while doing a power clean once a day (bye bye white ink for no reason).

15th September, seem to find that for the best part I'm only running on white channels 7 and 8 because 5 and 6 just don't want to play but it's okay because I just run the white through a second and sometimes third time to get the white ink to a reasonable opacity.

16th September I emailed resolute because I was ordering more white ink but I still wasn't happy with the quality of the prints I was getting.

17th September, we go back to the 1st September, back to 1 channel at best after a couple of inches and more often than not it just doesn't want to play.

So far I've gone through nearly 2 litres of white ink, 4 litres of pre-treat and wasted a good 30+ tees in order to get about 20 decent ones out of the machine. Price wise that works out that it's cost me approximately £26 a relatively decent t-shirt to print. If they were perfect I wouldn't mind, but they're "acceptable"!

Now I'm currently hoping that I'm going to have someone come round on Friday to replace more bits again and see how long the machine lasts but of course this puts me another 3 days behind on my orders. I have no idea what the plan is but I know that I've totally lost all confidence in this machine.

So, has anyone else had a similar problem or does anyone have any suggestions? I've been printing T-shirts for over 10 years now and this is the first time in all that time where I've actually considered giving up.
 
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Old September 18th, 2014 Sep 18, 2014 12:17:44 AM -   #2 (permalink)
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Default Re: R-Jet 5 being a massive pain

Hi Martin, we have an engineer booked to visit you on Friday.

Our head of technical will call you later today to explain what we are going to do to rectify the issue you have. This is very out of character for an R-Jet and I can't apologise enough. Hopefully after Friday you will feel differently about the printer and report this here.

Once again I am really sorry you are having issues, we will get to the bottom of it and make sure you are satisfied with the system.

Best regards

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Old September 18th, 2014 Sep 18, 2014 12:58:41 AM -   #3 (permalink)
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Default Re: R-Jet 5 being a massive pain

UPDATE:

Okay, so after said massive rant last night where I was at the end of my tether, I have to take my hat off (if I wore one) to their response this morning and I look forward to hopefully having a machine that works.

To Colin:
Thanks for your reply. I really want to like using this machine and by all accounts with the problem of the contaminated ink it sounds like I've been somewhat very unlucky.

After reading other forum posts about installation and machines etc. being great, I was pleased to have Vince install mine and find out he was from my neck of the woods. It was freaky talking to someone from Sheffield, when I'm living down south about people and companies we both knew from Newcastle and surrounding areas when we were younger, really great guy and I feel sorry for him having had to keep making the long drive down here.

My biggest problem and concern over the past few weeks, apart from the amount of money I've been throwing away on pre-treatment, ink and T-shirts that ultimately went in the bin was that having recently started my new business venture, the downtime and excessive wastage trying to get decent enough products for my customers and being delivered to them on time was killing me.

Here's hoping today yields better results, thanks again for acting so quickly and for the response.
 
 
Old September 19th, 2014 Sep 19, 2014 2:12:59 AM -   #4 (permalink)
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Default Re: R-Jet 5 being a massive pain

Sounds like you had a similar problem to us as a result of the contaminated ink but in a way it's good to have these problems as it's a true test of the company you're buying the machinery from.

So far a few teething issues aside I've been happy with Resolute's response and the quality of the prints the printer kicks out. This is my third DTG printer having had two other brands before and so far this has been the most reliable. We did get through a few shirts before we realized there was a still a white ink problem.

Hang on in there
 
Old September 19th, 2014 Sep 19, 2014 2:21:13 AM -   #5 (permalink)
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Default Re: R-Jet 5 being a massive pain

Sorry to say this but I'm pleased I'm not the only one that had a run of bad luck with that ink but after their response yesterday I am really impressed with their efforts and how they've resolved my problems.

As great a guy as Vince is, I really hope I won't be seeing him again in a fortnight, but after he came down yesterday and cured my problem (hopefully for good this time) the printer is now whiter than it's ever been, the prints are crisp, bright and the finish is so much better than I was getting before.

So I definitely score 10/10 to Vince, Colin and Becky for helping us out.
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Old August 29th, 2015 Aug 29, 2015 12:35:16 PM -   #6 (permalink)
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Default Re: R-Jet 5 being a massive pain

DTG sounds like a headache Idont need
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