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A forum to discuss the R-Jet 4 and R-Jet 5 direct to garment printers from Resolute DTG (in the UK and US)



Who is finally number 1?

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Old April 8th, 2014 Apr 8, 2014 6:32:40 AM -   #1 (permalink)
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Exclamation Who is finally number 1?

Could you please specify how you promote being the number 1 in Europe? I went through your web site and saw that you only have 2 distributors in all the world. I am looking for a reliable printer, affordable to buy but always the reference of having a big network is important!
 
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Old April 8th, 2014 Apr 8, 2014 6:48:27 AM -   #2 (permalink)
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Default Re: Who is finally number 1?

I believe they've advertised that they have over 500 installs of the latest model -- which would likely put them in the #1 position if you consider how tiny the DTG market is.
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Old April 8th, 2014 Apr 8, 2014 8:17:59 AM -   #3 (permalink)
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Default Re: Who is finally number 1?

Quote:
Originally Posted by josesanchez
Could you please specify how you promote being the number 1 in Europe? I went through your web site and saw that you only have 2 distributors in all the world. I am looking for a reliable printer, affordable to buy but always the reference of having a big network is important!


We have a lot of updating to do on our new website, which country are looking to buy in?

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Last edited by Rodney; April 8th, 2014 at 03:08 PM.. Reason: removed self promotion
 
 
Old April 8th, 2014 Apr 8, 2014 11:08:40 AM -   #4 (permalink)
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Default Re: Who is finally number 1?

Dear Brian even if the number if sales is 500 other companies that are in the market for years have sold thousands of direct to garment printers in Europe. My question is based on which data is it based the number 1? Because if you lie for such a small matter what about the reliability if the printer? Anajet, brother even fast t jet and other companies are in the market market for many years resolute does not even exist in Spain.
 
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Old April 8th, 2014 Apr 8, 2014 12:37:50 PM -   #5 (permalink)
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Default Re: Who is finally number 1?

Quote:
Originally Posted by josesanchez
Dear Brian even if the number if sales is 500 other companies that are in the market for years have sold thousands of direct to garment printers in Europe. My question is based on which data is it based the number 1? Because if you lie for such a small matter what about the reliability if the printer? Anajet, brother even fast t jet and other companies are in the market market for many years resolute does not even exist in Spain.
Hi, I think if you are in doubt the best thing to do is buy from a source you trust.

We don't want to start a relationship with a new customer unless they are sure it is the right choice for them. I think our reputation just on this forum speaks for itself.

Sorry you feel this way.

Regards

Colin
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Old April 8th, 2014 Apr 8, 2014 4:28:46 PM -   #6 (permalink)
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Default Re: Who is finally number 1?

Well Played, Colin!
 
Old April 8th, 2014 Apr 8, 2014 5:01:35 PM -   #7 (permalink)
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Default Re: Who is finally number 1?

Quote:
Originally Posted by johnchesley
Well Played, Colin!
He did not answer the question.....So not sure how anyone can say "well played"....If they are making a claim of being #1, lets see some data....
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Old April 8th, 2014 Apr 8, 2014 5:15:16 PM -   #8 (permalink)
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Default Re: Who is finally number 1?

Roy,
I just made the comment "Well Played" because it seemed to me Jose was just ball busting. I would rather walk away from a possible train wreck than stand on the tracks waiting for it to hit me. Similar to firing difficult customers. Some people just don't want to be happy. Better off to send them elsewhere.
 
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Old April 8th, 2014 Apr 8, 2014 5:54:59 PM -   #9 (permalink)
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Default Re: Who is finally number 1?

Quote:
Originally Posted by johnchesley
Roy,
I just made the comment "Well Played" because it seemed to me Jose was just ball busting. I would rather walk away from a possible train wreck than stand on the tracks waiting for it to hit me. Similar to firing difficult customers. Some people just don't want to be happy. Better off to send them elsewhere.
That's what I was feeling. A new user pops into one forum of specific hardware and shoots off a question that is practically rhetorical.

To me, having sold 500 printers is a huge deal. The DTG market is tiny compared to almost any other print production market, so 500 is an amazing number. Has Brother or Anajet posted their sales numbers? If not, then they should and we won't have to whip anything out and grab the rulers.

I don't even have an R-Jet, but I know from talking to other people as to how pleased they are. For me, I had cash in my wallet and was torn between the Neoflex and the R-Jet. Since R-Jet was still ramping up their dealer network in the States, I went with the fastest to pull the ship trigger, but the R-Jet is at the top of my list for DTG machine #4.

And...Colin is here. On TSF. That counts for a lot.
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Old April 8th, 2014 Apr 8, 2014 7:38:56 PM -   #10 (permalink)
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Default Re: Who is finally number 1?

Brian,

I don't think the op is a new user he's a member since 2012, some people read and don't post a lot. I think its a valid question if you advertise #1 expect to prove it as some smart people will call you out . What's #1 based on sales in Europe, dealers, reliability? Or just your feeling your #1? Its highly unlikely that anyone will get real sales #s from any manufacturer or reseller but a brief search of the company history can tell you a lot. If its based on sales in Europe alone my guess is Polyprint by far is # 1 based on there company history and the texjet, they advertise heavily here also and claim to be the # Europe sales aswell.. The U.S is a whole different factor, Im sure All American is top tier sales with the NeoFlex and you can see this clearly here in the forum also, I was blown away with there sales #s and this doesn't include outside the states sales which is a lot as well. (keep in mind that's only one of there products) The rip companies have a great gauge of sales also If its world wide sales that's a whole other conversation.. I can tell you with great confidence Epsons dtg will be #1 world wide shortly just looking at there mass amount of advertising and dealer networks..
 
Old April 8th, 2014 Apr 8, 2014 8:14:16 PM -   #11 (permalink)
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Default Re: Who is finally number 1?

Quote:
Originally Posted by treefox2118
That's what I was feeling. A new user pops into one forum of specific hardware and shoots off a question that is practically rhetorical.

To me, having sold 500 printers is a huge deal. The DTG market is tiny compared to almost any other print production market, so 500 is an amazing number. Has Brother or Anajet posted their sales numbers? If not, then they should and we won't have to whip anything out and grab the rulers.

I don't even have an R-Jet, but I know from talking to other people as to how pleased they are. For me, I had cash in my wallet and was torn between the Neoflex and the R-Jet. Since R-Jet was still ramping up their dealer network in the States, I went with the fastest to pull the ship trigger, but the R-Jet is at the top of my list for DTG machine #4.

And...Colin is here. On TSF. That counts for a lot.
Hello Brian,

I think its fair to say, if asked the now 580 users were poled in a survey the percentage of satisfied customers would be the indicator who is number one. Your exactly right in your description, its a shame the attitude of some people is so small minded.

I would be more than happy to have you judge the R-Jet against your other brands and post some true facts here. Maybe we should meet up at an exhibition in the future and discuss a way forward

Regards

Colin
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Last edited by Rodney; April 9th, 2014 at 12:43 PM.. Reason: Removed comments about who gets moderated about what
 
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Old April 9th, 2014 Apr 9, 2014 6:40:20 AM -   #12 (permalink)
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Default Re: Who is finally number 1?

Hmm, I will disagree with you, and I have zero skin in the game since I don't own an R-Jet 5.

When I was researching DTG printers since 2012, I must have called 150 shop owners, at least half of whom actually gave me some time to talk about their machines. I generally gave them some nice "sample" orders to offset the time they spent -- and I believe a few of them are on TSF.

When it came to the R-Jet 4 & 5, without a doubt (and anecdotal!), the reviews on performance and support from Resolute were stunning. 5 stars. Better than any other printer. It was the reason the R-Jet 5 was at the top of my buy list until the last minute.

Every other manufacturer's customer had consistent complaints about the reliability, or the quality of the build, or the cost effectiveness of the print. I should have made a chart of the consistent mentions about one or more of those issues and how well they correlated to each OEM's DTG design.

I can't say that I had much interaction with Polyprint's machine, though -- or Lawson's, but I did call a bunch of European shops because I have business property in Poland and have always wanted to expand into that market. And without a doubt, from my purely anecdotal, unscientific investigation, The R-Jet printer was always rated top notch.
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Old April 9th, 2014 Apr 9, 2014 7:29:30 AM -   #13 (permalink)
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Default Re: Who is finally number 1?

@german13 -- I made over $50,000 profit on my Easy T last year. Profit. I have the numbers to prove that, and I bought my Neoflex and my accessory equipment with 1/3 of the profit from the Easy T, plus bought a new condo in Florida with the rest so that I can expand my business. We still use the Easy T alongside the Neoflex and it still works great. It's too bad other people had issues, but mine made me more money than I expected, and did its job to introduce my staff to DTG. We have been screen printing for 6 years prior, and I have been in the textile production market for over a decade back in the days of printing on roll fabric and steam setting.

RIP sales don't mean anything to me if the RIP isn't being used. The #1 biggest problem I have with RIP sales is that the RIP is totally useless outside of the one machine it is paired with, in DTG. In wide format printing, I own multiple copies of Onyx Production House and if I change printers, my RIP can handle the new printer without any difficulty. With DTG, the RIP can't be changed easily or cheaply or at all sometimes to another machine type.

Come up with data to beat this fact: few people buy a RIP separately from a printer. The huge majority of RIP purchases are not bought by the customer but by the OEM of a DTG printer who provides the RIP with the printer. If the printer stops being used, the RIP is still considered sold.

The data I have backs up repeatedly that the R-Jet isn't just sold in reasonable quantity, but is also being USED by end users. As I said, I called enough European shops to get a good feel for what support they were getting, and I didn't come across more than a tiny handful of owners who said they had a PolyPrint machine. I wonder how many PolyPrint machines were sold (with the RIP included) that aren't being used. On top of that, the forum here had a nice long list of unhappy customers who ripped (no pun) the dealer support network over and over and over, and then followed up by saying that the OEM took a long time to respond. One customer removed his complaints after posting that someone threatened to sue him for his comments.

Back in the first generation video game era, Atari sold a record number of Pac-Man cartridges. Millions and millions. It is, to this day, the #2 or #3 worst video game ever made, with record number of customer returns. But, to this day, it is still ranked as one of the best selling video games of the era.

Sales mean nothing if the product isn't being used for profit by the customer. I have faith that the R-Jet series is being used and profitably, because I don't see people hopping on here and berating the OEM or their support network for problems that aren't solved quickly.

One can only go based on their personal faith in their own due diligence. I don't print shirts, I don't design artwork, I don't order supplies, I don't manage my staff, I don't do technical service or maintenance, and I don't handle the backend or accounting. My only role at any of my businesses is to be the one to handle due diligence, and kick doors down when there's bureaucracy. As such, I have all the time in the world to call people and ask for input on their own purchases. Without a doubt, Neoflex is #1 in the US, and in my opinion, R-Jet is #1 in Europe. Not based on sales volume, but based on long term profitable customers who are happy to wax ecstatic about their machines.
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Old April 9th, 2014 Apr 9, 2014 7:56:30 AM -   #14 (permalink)
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Default Re: Who is finally number 1?

The most exciting thing about PolyPrint for me is that Kostas is on here handling support requests, and I think that will show more value than anything else a manufacturer or dealer can do.

I'm excited to see more of the new PolyPrint in action -- and I am glad to see them supporting the forums by being sponsors of it. That's also a big deal to me, since these forums aren't known as the most OEM-friendly place to be.
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Old April 9th, 2014 Apr 9, 2014 8:04:48 AM -   #15 (permalink)
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Default Re: Who is finally number 1?

I love competition. LOVE it. Any kind, at any time, even ones that fail to make a difference in the long run.
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