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Service from Resolute, new R Jet5

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Old September 20th, 2013 Sep 20, 2013 11:39:54 PM -   #1 (permalink)
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Default Service from Resolute, new R Jet5

I took delivery of my new R Jet 5 last week, and this is the standard of service I got;
Machine arrived, with Vince, who installed and set it up, without fuss in very quick order. He then gave me a quick overview, before going through in detail the machine and all the (many) accessories supplied with.
When explaining procedures, he mentioned why, not just how, right down to ink skinning theory, and aerosol ink extraction, and what stuck with me was he was concerned I get the info needed for a long and trouble free printing experience from the machine.

Then he set up the software and RIP on a PC, and a spare, and set all the parameters. Demo of pre treatment (over the empty screen washing tub) and we were ready to print.

So you fellows understand, I ran a Kornit Breeze for 6 months, which was not a happy printing experience for me, this machine is quite the opposite. It sits happily on a small table, the loading box(es) are easy to use, the RIP is super straightforward, and the print quality excellent. I'm in a position to directly compare the 5 to my previous machine, and unless you are printing all day every day, the Jet 5 wins hands down. There are cleaning issues with the Kornit, left idle the heads would loose nozzles after 20 mins, and without time consuming and costly power flushes they would stay blocked. 6 heads at £2k each is eye wateringly expensive.
The Jet 5 has a £500 head, cleaning is simple, and it sits in a capping station happily all day. Holiday mode is simple as is flushing the heads out for extended down time.


The RIP on the Kornit is based on performing up to 50 actions or scripts in Photoshop, which is a long learning curve to get right.
The bespoke Jet 5 RIP is intuitive; choose the shirt colour, choose quality (fast or high) size and position, and print. If you want to adjust the many parameters, you can, one click deeper.

And here is the kind of service you can expect; I rushed a last minute job, set the wrong size print, and cancelled the printing half way through, which confused the machine. Not recognising the message on the lcd display I called Resolute and was put through to Colin. Within a minute he had sorted it. And then he got me to remote my PC to his through the website, where he checked and went through the RIP setting with me, and then spent more time answering any questions I could think of. And all without making me feel an idiot for trying to stop the job half way through. Top man.

All the consumables are available next day from Ralawise, the machine is based on proven tech and has robust software, backup and support is right there. And it's a sexy red and black, like a Ferrari purring in the corner. I give it 10 out of 10.
 
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Old March 18th, 2014 Mar 18, 2014 9:07:34 AM -   #2 (permalink)
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Default Re: Service from Resolute, new R Jet5

I know this is an old post but I was wondering if you paid extra for the on-site delivery service or whether it was included in the price.

I enquired about the i3 this morning and found out that the price listed was for the light garment version, so there was an extra £1050 to add on to that to print onto dark garments, then when I asked how it would arrive I was told that I had to drive 173 miles to their showroom, WITH my computer, then after everything was set up, installed and demonstrated I could then take it away.

If I wanted on-site installation that was an extra £1000+VAT, so the £6450+VAT printer I saw suddenly turns into £8500+VAT and I have still to find out what the warranty is if it breaks down.
 
Old March 18th, 2014 Mar 18, 2014 9:40:08 AM -   #3 (permalink)
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Default Re: Service from Resolute, new R Jet5

I bought the R Jet through Ralawise, who organised the finance, so the whole package included the printer, accessories, delivery and installation. Personally I think the important figure is how much you expect to make off the printer per month. This will hopefully be more then you are paying in finance, so then the most important thing is the back up and service you get of the supplier. You may be one in a hundred and never have an issue with your printer, but if you are one of the other 99, you need backup. Every time I called Resolute with a question I was put through immediately, and guided to a solution. If needed, one of the technicians remotely took over my PC and set up the rip to suit. A strange noise from the printer was listened to over the phone, then a technician was sent down to investigate, and discovered my less then careful cleaning had put an ink splash on the carriage photo strip, quickly sorted. Good after sales service can be the difference between an excellent source of revenue and a frustratingly expensive (and large) paper weight. I would say when I buy my second machine I will have climbed the learning curve and won't bother Resolute so much, but I'm still happy to pay for the service. Oh yeah, and now I have the pre treatment spray nailed, the printing is awesome.
 
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Old March 18th, 2014 Mar 18, 2014 10:46:31 AM -   #4 (permalink)
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Default Re: Service from Resolute, new R Jet5

Thanks for that. Just looked at the Ralawise site but unfortunately they don't appear to have the i3 on there.

To be honest they're not quite sure if they have the R Jet5 either as they only have the one printer, labelled as the Jet-4 package but with a description talking about the features unique to the Jet-5.

Go figure.

Be interesting to talk to Colin and see if he can help as he seems to post a lot on here, regularly answering everyone and everything.
 
Old March 18th, 2014 Mar 18, 2014 12:06:31 PM -   #5 (permalink)
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Default Re: Service from Resolute, new R Jet5

I think Ralawise basically put you onto a finance company they use, who are pre prepped as to the package and therefore the costs. A quick credit check and you are inline for an R Jet delivery. Ralawise also supply Resolute consumables, i.e. inks and pre treatment, handy if you you get daily deliveries as I do, as they are my main t-shirt supplier. Resolute direct are a bit cheaper for consumables, Ralawise do have 30 day credit though.
 
Old March 18th, 2014 Mar 18, 2014 12:39:31 PM -   #6 (permalink)
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Default Re: Service from Resolute, new R Jet5

Quote:
Originally Posted by Imaginative
Thanks for that. Just looked at the Ralawise site but unfortunately they don't appear to have the i3 on there.

To be honest they're not quite sure if they have the R Jet5 either as they only have the one printer, labelled as the Jet-4 package but with a description talking about the features unique to the Jet-5.

Go figure.

Be interesting to talk to Colin and see if he can help as he seems to post a lot on here, regularly answering everyone and everything.
Take a look at the resolute Dtg website, all the info is available.

Where were you looking at the R-Jet 4 ?
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Resolute Premium ink, made in the U.K http://www. resolutedtg.com
 
Old March 18th, 2014 Mar 18, 2014 1:03:19 PM -   #7 (permalink)
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Default Re: Service from Resolute, new R Jet5

Quote:
Originally Posted by Resolute DTG
Take a look at the resolute Dtg website, all the info is available.

Where were you looking at the R-Jet 4 ?
It was on the Ralawise website. The only printer they seemed to have available was the R-Jet 4 package but the description was for the R-Jet 5, not that it matters as they're out of stock. I put in an enquiry regarding the i3 and R-Jet 5.
 
Old July 19th, 2014 Jul 19, 2014 8:32:33 AM -   #8 (permalink)
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Default Re: Service from Resolute, new R Jet5

Quote:
Originally Posted by Imaginative
It was on the Ralawise website. The only printer they seemed to have available was the R-Jet 4 package but the description was for the R-Jet 5, not that it matters as they're out of stock. I put in an enquiry regarding the i3 and R-Jet 5.
Ralawise pull from Resolute stock ad hoc so they don't actually show any stock holding.

They can supply as fast as you require, if you need any further info please let me know or contact Martin Harvey in the printeam at Ralawise.

Regards

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Resolute Premium ink, made in the U.K http://www. resolutedtg.com
 
Old August 26th, 2014 Aug 26, 2014 12:57:39 AM -   #9 (permalink)
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Default Re: Service from Resolute, new R Jet5

We've had our R-Jet 5 for a couple of weeks now and remain confident that this will the the DTG brand we finally settle on. There was an issue with the possible contamination of ink from the bottles that raised it's head the other week, no if's no but's, no dithering - Resolute took care of the potential problem ASAP and so far any issues I've had have been resolved
 
Old December 21st, 2014 Dec 21, 2014 12:54:15 PM -   #10 (permalink)
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Default Re: Service from Resolute, new R Jet5

Quote:
Originally Posted by utero
We've had our R-Jet 5 for a couple of weeks now and remain confident that this will the the DTG brand we finally settle on. There was an issue with the possible contamination of ink from the bottles that raised it's head the other week, no if's no but's, no dithering - Resolute took care of the potential problem ASAP and so far any issues I've had have been resolved
What was the issue with the contamination? I've had some BIG issues with wash durability. Having followed all the instructions set out by Resolute in terms of printing and curing etc t-shirts are fading in the first wash and then deteriorating quite heavily (to the point of complete separation) over the next 10 washes.

I got in contact with Colin who used the same artwork / consumables and printed a t-shirt in-house. After 2 washes (again performed in-house) the t-shirt was sent through to me damp, showing plenty of cracking of the surface print and my customer (who was there at the time) could rub the print off with his finger! Imagine how that went down, I couldn't believe it. My original print that was returned by said customer was sent off for analysis and the results were conclusive...no problems with the ink / curing. So what does this tell me? Problem with the pre-treat? Well the pre-treat was applied as to the engineer's instructions checking for "hairs" etc while looking across the profile, applying not loads but just enough to create the surface to print on.

Has anyone actually performed any wash tests on these prints? I spoke with Martin at Ralawise who assured me that the prints should last at least "15 good washes a further 10-15" in which you will see deterioration. Well so far that hasn't been the case.

I would be interested to know how you peeps cure your Rjet 5 prints and what number of washes you are getting out of them....or have you not even tested them yet?

I also spoke to a local company who have been in possession of a different branded water based DTG printer..the guy told me that they have spent over 12 months looking into pre-treat solutions etc and have samples dozens of products; they are getting close to what they would expect as industry standard but they still can't get the wash fastness either.

On another note, anyone seen or tried out the hybrid system that was meant to have launched over a year ago?

I've got a few photos I can dig out tomorrow....
 
Old December 21st, 2014 Dec 21, 2014 10:17:35 PM -   #11 (permalink)
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Default Re: Service from Resolute, new R Jet5

Quote ... Problem with the pre-treat? Well the pre-treat was applied as to the engineer's instructions checking for "hairs" etc while looking across the profile, applying not loads but just enough to create the surface to print on.... Quote

I have a 'Weekend shirt' that is used for relaxing during the weekend and it has had no special care. I had that printed on the R-Jet 5 over a year ago and the print is still good and vibrant.

So good in fact we purchased a R-Jet 5 and have found the pre-treat to be fine. We ensure the pre-treat is good by using 20g of pre-treat for 36cm x 46cm prints. After the shirt is sprayed we lightly 'roll' the area with a plastic roller so the pre-treat binds with the shirt.

AND yes we do wash tests when using different brands of shirts but I could understand that if a shirt was 'posted' wet the image would come off the material.

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Old December 22nd, 2014 Dec 22, 2014 1:45:11 AM -   #12 (permalink)
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Default Re: Service from Resolute, new R Jet5

The contamination issue was to do with the bottles the ink was coming in, nothing to do with the wash fastness of the shirts. What brand of shirts are you using?

I'd certainly question someone telling you that a DTG print is only good for 15 washes as well - if the shirt is decent quality etc then it should have plenty of wear out of it.
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Old December 22nd, 2014 Dec 22, 2014 2:57:49 AM -   #13 (permalink)
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Default Re: Service from Resolute, new R Jet5

Quote:
Originally Posted by NZACO
by using 20g of pre-treat for 36cm x 46cm prints. After the shirt is sprayed we lightly 'roll' the area with a plastic roller so the pre-treat binds with the shirt.

AND yes we do wash tests when using different brands of shirts but I could understand that if a shirt was 'posted' wet the image would come off the material.
OK really interested to know how you came to quantify 20g exactly? Are you using a hand held spray gun or the resolute pre-treat machine?

I also use a plastic roller after machine spray.

Why exactly would you expect the image to come off the t-shirt if posted wet? I thought that once the final cure had taken place the ink/pre-treat would be fixed? Again can you explain your understanding of this?
 
Old December 22nd, 2014 Dec 22, 2014 3:02:21 AM -   #14 (permalink)
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Default Re: Service from Resolute, new R Jet5

Quote:
Originally Posted by utero
The contamination issue was to do with the bottles the ink was coming in, nothing to do with the wash fastness of the shirts. What brand of shirts are you using?

I'd certainly question someone telling you that a DTG print is only good for 15 washes as well - if the shirt is decent quality etc then it should have plenty of wear out of it.
Ah right - what did the contamination affect then?

OK good to know...the info on number of washes came direct from Martin. H at Ralawise. I've been using Gildan - specifically softsyle ringspun and ultra cotton ringspun as recommended by Resolute.

Is there a better brand to use? What are you using?
 
Old December 22nd, 2014 Dec 22, 2014 3:54:05 AM -   #15 (permalink)
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Default Re: Service from Resolute, new R Jet5

It affected the tubes and ink flow but I think it was caught early so only a few were affected who bought new machines around aug/sep.

There have been issues with some of the Softstyle shirts from Gildan recently, mainly those that come from outside Bangladesh although some of these have had issues as well. But again it's more to do with the quality of the print. I would never use Ultra Cotton's for DTG, premium cottons yes. I have used the new FOTL Sofspun tees recently, I'm not a fan of FOTL tees in general for their lack of softness but these are actually pretty decent.

If the print is rubbing off I would check a couple of things, firstly you spray gun may have some clogging and may need a blast out. Are you shaking your pre-treat before use?

I would also check your curing stage, if it's a heat press then check if the temp it's saying it's set to is actually correct, sometimes over time the press temps can not be spot on.
 






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