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Bad Experience -> Bad Experience turns Good!!!!

 
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Old July 19th, 2006 Jul 19, 2006 7:00:06 PM -   #1 (permalink)
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Default Bad Experience

Print MoJo was my first experience with t-shirt printing. I did a lot of reading on their website as well as research the web for past users. All in all I found the information useful enough that I decided to try try them out. I followed all the procedures and expected to have my first shipment within the two weeks that their website said I would.

Well needless to say I was almost 3 weeks into the process before they even did anything with the proofs. When I called to cancel one person told me the shirt were due to print on wednesday (I called on Tuesday, I think) and another representative I talked to told me they were due to be printed the next week which would have put me almost 5 weeks out. What a disaster.

Why can't people just be professional enough to carry through and when they can't just call you rather than keep you in the dark. Business must be extremely good for a company just to throw potentially good business away like that. The concept is of printing and managing the inventory for you is such a good concept but some companies are just poor at the execution.

Oh well, if anyone has another company doing the same think but better please post. Thanks!
 
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Old July 20th, 2006 Jul 20, 2006 3:39:54 AM -   #2 (permalink)
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Default Re: Bad Experience

Rodney might be able to help on this one...
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Old July 20th, 2006 Jul 20, 2006 9:48:13 AM -   #3 (permalink)
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Default Re: Bad Experience

I can definitely say that your experience is not the norm. Feel free to contact PrintMojo directly with any support issues.

If you want to contact me off board, I can look into your situation and see what happened (and do what's necessary to make sure it doesn't happen again).
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Old July 22nd, 2006 Jul 22, 2006 9:03:55 PM -   #4 (permalink)
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Default Bad Experience -> Bad Experience turns Good!!!!

Well, this is one case of “Bad Experience” turns Good. While I was moving on to other possibilities in the T-shirt printing business – the CEO of Print MOJO called me.

After finding another company to do my shirts, one that I later felt would be a worse experience than that with Print MOJO, I receive a call that just might change my mind about this venture that I am slowly being absorbed into. In short my order fell through the cracks. Jamie, the CEO, had his staff gather the information regarding my order - it put together and the CEO studied it for him self to see the when, how and why of it all. He called me on Friday and explained what had happened and we are trying it again. He was extremely professional and offered me sound reasoning for the problems with my order. Needless to say I felt better about what had transpired and my order will be printed, soon to be posted and hopefully THIS will become the start of a beautiful relationship.

As I said in my first post - the concept of having a company print your shirts, manage the inventory and help you set up a website to market your art, is a great one and I am hoping this time around it will work for me. I am looking forward to working with Print MOJO, as they were my first choice and will keep all of you who are interested posted as to the progress of this experience.
 
Old July 23rd, 2006 Jul 23, 2006 1:22:03 AM -   #5 (permalink)
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Default Re: Bad Experience turns Good!!!!

That's more like the PrintMojo we know. Glad it was all straightened out. Best of luck selling your tees!
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Old July 24th, 2006 Jul 24, 2006 12:09:21 AM -   #6 (permalink)
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Default Re: Bad Experience turns Good!!!!

Hurrah for the Mojo!

Many times, you only really get to judge a company by how they react when things go wrong.
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Old August 2nd, 2006 Aug 2, 2006 4:10:55 PM -   #7 (permalink)
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Default Re: Bad Experience turns Good!!!!

You are so right and in this case they reacted like professionals.
 
Old April 21st, 2008 Apr 21, 2008 2:37:58 PM -   #8 (permalink)
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Default Re: Bad Experience -> Bad Experience turns Good!!!!

Hi, I'm new to the board and have been reading a lot lately and this is my first post. I chose to go with Printmojo from all the great things you guys were saying about printmojo, but am having some difficulties with getting my shirts printed on time. I was told to give a two week turnaround time, but
am currently in the same boat as the original poster, I put in an order for 100 shirts on 3/28/08 and still haven't received my proofs yet. I was told last week that I would get the proofs so I could verify and have my shirts printed, but guess what I didn't get an e-mail. Now I'm 4 weeks in and still haven't received my proofs or shirts for that matter. I sent them an e-mail on thursady to give me an update and still haven't received word yet and so today I sent another e-mail, hopefully I can get this resolved. Rodney if you can, please take a look into it for me and get back to me. The name of the shirt is "Killah Season" Thank you.

Last edited by Rodney; April 23rd, 2008 at 01:02 PM.. Reason: removed link to website as per forum rules
 
Old April 22nd, 2008 Apr 22, 2008 12:54:57 PM -   #9 (permalink)
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Default Re: Bad Experience -> Bad Experience turns Good!!!!

Contact Jamie, the CEO - or Rodney who is an administrator. Rodney was the one who put Jamie in touch with me.
 
Old April 22nd, 2008 Apr 22, 2008 2:40:04 PM -   #10 (permalink)
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Default Re: Bad Experience -> Bad Experience turns Good!!!!

Do you know how I can get in touch with Jamie? because I still haven't got an e-mail back from them yet.
Thanks.
 
Old April 22nd, 2008 Apr 22, 2008 3:25:52 PM -   #11 (permalink)
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Default Re: Bad Experience -> Bad Experience turns Good!!!!

Wow, 2 posts with the same issues. WTF is their deal?!?! Unacceptable service!
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Old April 23rd, 2008 Apr 23, 2008 7:29:46 AM -   #12 (permalink)
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Default Re: Bad Experience -> Bad Experience turns Good!!!!

I do hope this is not traditional service for them. I am about to select a company and PrintMojo is on the top of my list at the moment. I am waiting to hear back from their customer service for approval, we will see how long it takes.

As a side note, I wish they had people at their office before 9AM PST time too, us people on the east coast get frustrated having to wait until noon to start business with our friends on the west coast.
 
Old April 23rd, 2008 Apr 23, 2008 11:34:38 AM -   #13 (permalink)
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Default Re: Bad Experience -> Bad Experience turns Good!!!!

I feel as though I should report back. I just chated with a representative with their online chat (excellent feature) and they were most helpful. They quickly approved my application, answered all of my questions, and offer some of the best prices and userability that I have seen anywhere.

I have not placed an order from them YET or used their servies, but if their customer service and product on the back end is as good as it is on the front end, I will be doing a lot of business with them.

Daniel
 
Old April 23rd, 2008 Apr 23, 2008 2:12:28 PM -   #14 (permalink)
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Default Re: Bad Experience -> Bad Experience turns Good!!!!

just an update,
I contacted Jasmine of printmojo and she sent me the proofs and I approved them, she said they should be printed in a week so hopefully I will have my shirts by then. Jasmine is very helpful, I have talked to her on many occasions, it seems that they were having some issues with their e-mail. I have never been able to reach a person at their 866 number ext 962, but I can always reach Jasmine on their live chat. If they can deliver without anymore delays I will put in a second order with them otherwise I'll probably look into another company.
 
Old April 23rd, 2008 Apr 23, 2008 3:11:18 PM -   #15 (permalink)
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Default Re: Bad Experience -> Bad Experience turns Good!!!!

Glad to hear it's getting worked out. I was told you had some questions about your order before it became finalized.

Quote:
I have never been able to reach a person at their 866 number ext 962
What times are you calling? The toll free number should reach a live person during business hours here on the west coast.
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