T-Shirt Forums - View Single Post - Do you supply your customers with pictures of a custom design before they purchase it for "free" or charge a "fee"???
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Old October 20th, 2010 -   #12 (permalink)
veedub3
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Default Re: Do you supply your customers with pictures of a custom design before they purchase it for "free" or charge a "fee"???

I do not charge for a quick mock up. The software knocks it out with the click of a button so it takes no time at all and I usually have them send me the design in vector format which reduces the time from having to convert a jpg file. If they give me a file that i actually have to do some work on then yes there is an artwork fee. The design I send them is large enough for them to see but not large enough for them to do anything with and I always place a watermark on it even though there are ways to get around that. Once they enlarge the design it is very pixelated so they actually have to put in work to do anything with it which is fine by me because if they want it bad enough they will get it. Now I will supply the customer one but I will not keep giving the same customer free ones over and over if they are not actually buying. I had one customer that gave me 9 designs she wanted done, I did the mocks then sent prices and I found she was using the info to sale the motifs on her site. From that point forward I would not do anymore designs for her without an artwork fee. She has moved on to someone else I guess.
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