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Old October 19th, 2010 -   #6 (permalink)
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Default Re: Do you supply your customers with pictures of a custom design before they purchase it for "free" or charge a "fee"???

Quote:
Originally Posted by BlingItOn
I was just curious as to how many of you supply your customers with a "sneak peek" at their custom designs before they purchase it and also do you charge a nominal fee that can be applied to the balance if the decide to purchase it?
I know this is the Rhinestone forum and we don't do Rhinestones but I do feel compelled to answer....IMHO to pay to see a proof or custom design made for a client...is well bad business, if your charging for the design that fine but to charge just to look is BS.

Quote:
Originally Posted by BlingItOn
What sparked my interest for this questions was...I recently went onto one of my frequent customer's website and I noticed that she is charging her customers a fee to see a proof of the design before they purchase it. The fee will be applied to the balance if the decide to purchase the design and if not she gets to keep the money. Something else that I saw is she is posting the dotted images of the designs that I send her in her store with her watermark but she has never purchased that actual design from me yet.
This is wrong IMHO and on top of that now she is going to take credit for your designs.

Quote:
Originally Posted by BlingItOn
I use to watermark all of my images that I sent her but she recently started asking for images without my watermark images so that she can show her customers the design. Which I can understand that but it also opens the door for her to shop around for different pricing for the design I created.
You are correct, never supply artwork that hasn't been paid for in advance to anyone without a watermark or copyright, if you do then you might just as well do it for free and give your hard work away.

Quote:
Originally Posted by BlingItOn
The part that bothered me the most was she is collecting money for a service that I am supplying so I'm wondering if I should be doing the same????
I wouldn't.....it's a bad business model in my opinion, look at it this way if you went to a site to buy something and they charged a buck to look at their offerings, but didn't have what you were looking for just how likely are you to go back to that site to look the next time knowing that it's gonna' cost you just to look.

We tons of custom printed artwork, we charge for the custom designs, all proofs sent to a client for approval are copyrighted and watermarked so there is no confusion as to who created the artwork and who owns it, anything less and your opening yourself up to confusion as to who owns what and the opportunity for someone else to capitalize on your efforts.

Hope this helps.
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