T-Shirt Forums - View Single Post - Do you supply your customers with pictures of a custom design before they purchase it for "free" or charge a "fee"???
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Old October 19th, 2010 -   #2 (permalink)
irish
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Default Re: Do you supply your customers with pictures of a custom design before they purchase it for "free" or charge a "fee"???

Now that the horse has gotten out of the barn, it might be difficult to get her to pay for those designs. I would absolutely BILL her for the design she is presenting on her website and in the future ALWAYS charge a design fee that may or may not be applied to a future order.

I used to be the nice person and spent a couple hours with one customer that wanted 20 or so jackets that he would order through me and have his logo embroidered on the back. After designing a rough logo with him sitting there, he asked for a printout. No problem, or so I thought. He took the design to a friend of a friend who gave them the jackets at cost and embroidered them for way cheap on a home machine. I was angry and I never do design work without an upfront fee.