T-Shirt Forums - View Single Post - Do you supply your customers with pictures of a custom design before they purchase it for "free" or charge a "fee"???
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Old October 19th, 2010 -   #1 (permalink)
BlingItOn
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Default Do you supply your customers with pictures of a custom design before they purchase it for "free" or charge a "fee"???

I was just curious as to how many of you supply your customers with a "sneak peek" at their custom designs before they purchase it and also do you charge a nominal fee that can be applied to the balance if the decide to purchase it?

What sparked my interest for this questions was...I recently went onto one of my frequent customer's website and I noticed that she is charging her customers a fee to see a proof of the design before they purchase it. The fee will be applied to the balance if the decide to purchase the design and if not she gets to keep the money. Something else that I saw is she is posting the dotted images of the designs that I send her in her store with her watermark but she has never purchased that actual design from me yet.

I use to watermark all of my images that I sent her but she recently started asking for images without my watermark images so that she can show her customers the design. Which I can understand that but it also opens the door for her to shop around for different pricing for the design I created.

The part that bothered me the most was she is collecting money for a service that I am supplying so I'm wondering if I should be doing the same????

I appreciate hearing how you all handle your custom design requests.