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Old June 8th, 2010 -   #15 (permalink)
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Default Re: DTG Viper problems

We are currently running 2 Vipers and have had them since July of 09 and have not had any issues that were not operator based. There is a learning curve that you must learn in order to operate any and ALL Direct to Garment printers. If the operator does not learn the "must do maintenance" and follow the basic rules you will have issues. Let me know what your humidity levels are in the room where the Viper is running. This plays a major factor in how the machine operates. As far as the tech support from Mesa I cannot comment, but the tech support from SWF East and DTG themselves is great!