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Old January 25th, 2010 -   #7 (permalink)
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Default Re: DTG Viper problems

Originally Posted by Don-SWF East
I cannot speak to your concerns with Mesa as I work for SWF East. However, I do want to clrify that the Viper & K3 are indeed manufactured in Singapore, but that none of the previous printers from DTG Digital were manufactured in Australia, they were manufactured in Japan. The relationship in Singapore has allowed for much quicker response time when modifications are made to the design of the machines.
Okay, so the machines manufactured in Japan have much better reliability/quality. The Viper being the latest/greatest printer, DTG decides to strike it rich on this printer, move production to a bigger/cheaper facility in Singapore. Under pressure to make the product quicker and cheaper they begin to cut corners and use cheaper parts and quicker manufacturing methods creating an unreliable printer. This might be why my Viper arrived broken and wired backwards, as did many others.