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Old July 12th, 2019 -   #1 (permalink)
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Default What To Know: Screen Printing On Customer Supplied T-shirts

You've got a great new client, but they want to supply their own t-shirts and garments for screen printing. This is actually risky but it's a common occurrence since customers believe they're saving money by supplying their own t-shirts. So, what should you do? Mike Chong from Merch Monster talks through the expensive lessons he's learned from printing on customer-supplied t-shirts and garments:

  1. Physically inspect the garments. If you can't do this, at least get the specific manufacturer and style number so you can inspect the garments.
  2. Get a complete account of what your client will supply. Whether this is an invoice from a wholesaler or a simple list, be sure the customer supplies you with a written and documented count of everything they'll provide.
  3. Watch out for polyblend garments. Some expensive (Adidas, Nike, etc.) brands use aggressive dyes. Even if you use a bleed blocker, you may still encounter dye migration. Be sure you're familiar with the garment or have experience with it.
  4. Have the customer make intake easier or pay for the time it takes to intake garments. Unfolding, unpacking, organizing the garments into separate jobs...either make the customer pay for this service or have them do it.
  5. Don't print on t-shirts and garments that have already been worn. "Even if they've been washed, it's just gross. No one wants that."
  6. Mitigate your risk. There are a lot of unknowns and variables to control in screen printing. When you don't control the garments, you need to mitigate the risk by doing your own due diligence.
  7. Turn away jobs that aren't a slam dunk. If you're on the fence about a job or think customer supplied garments might cause a problem, don't hesitate to do what's best. A misprinted job on customer supplied garments leaves you liable for a lot of damage!

Watch the full video here: https://www.youtube.com/watch?v=130mwgRJtV0