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Thread: [MOD-1 DTG] Issue when turning on
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Old April 26th, 2017 -   #2 (permalink)
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Default Re: Issue when turning on

First thing that I would recommend is to read the fatal error code. You would need to sign up for our private forum and download the Adjustment Software. Just go to BelQuette, Inc. and on the top right you will see a drop down menu that says Connect. In that list you will see Forum. Click on that and then create an account. Once you are in you can download the Adjustment Software. There are also instructions on how to read the Fatal Error using the Adjustment Software.

Just by seeing how fast and jerky that it is moving, I would say that it has something to do with the encoder signal or the CR motor. First try cleaning the encoder strip or replacing it if you have a new one on hand. If that doesn't fix it (and depending on what the Adjustment Software reads the fatal error as) I would probably next try replacing the CR motor. After that it would be replacing the entire carriage. Replacing the carriage is a difficult job and I would highly recommend sending it in to get that done. Just give us a call at 877-202-0886 or send us an email to [email protected] and we can send you the proper documents to send your printer back for repair.

BelQuette Mod1 Direct to Garment Printer