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Old December 6th, 2016 -   #2 (permalink)
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Default Re: Resolute RIP / Software

Originally Posted by royo
I know this is a long shot, but I'm running out of options.
I recently purchased to keep up with demand a second hand (18 months and printing beautifully) R Jet 5. The seller had 2, and subsequently sold them seperately; one with the RIP, one without. I, unfortunately, bought the latter as he had already sold the previous with the software.
Not a problem, I thought. I know they use a CADLink based system, and that it's a similar system to Brother and available to purchase retrospectively. I therefore also assumed it would be around the same price I.e circa 900 net.

What I'm truly gutted about is finding from a call to their office that Resolute ask a whopping 2400 for a copy of the software.
Now, I didn't expect it to be cheap, but that kind of strikes of opportunism.

Now, before everyone jumps on me and says "why did you not just buy a new machine", I was quite pleased to buy what, for all intensive purposes, seems to be a well maintained machine and for a notable saving on a new one. A quick eBay search gives you an idea of their going rate. A new machine was ultimately just not within budget right now. Couple this with 2400 though, and it rather kills off any desire I have to proceed with Resolute. It would just make me question what else at a later date I'll be charged excessively for.

Basically, does anyone know if the machine can run off ANY other software? I wondered whether CADLInk's Epsom edition would work with it being a vague relative of the 4880.

Dear Rory,

I am sorry you feel that way, the 1950 + vat we charge is included with the price of an R-Jet 5 when purchased from Resolute. Although you did not actually buy an R-Jet 5, you purchased an ex food printer that some one converted for textiles.

In answer to your question, no it cannot run from any other RIP.

Resolute DTG Ltd. DTG, UV & Digital Print specialists. RICOH Gold Partner UK.
KODAK DTG ink manufacturing partner U.K http://www. resolutedtg.com