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Old January 25th, 2016 -   #2 (permalink)
Resolute DTG
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Default Re: Head Printer problem - R jet 5

Hi,

Could you please let me know which country you are in. It's obviously not the UK if it is -10c but I need to check who your local dealer is. Also how old is the printer ?

You must never put normal water in your ink cartridges, doing so will ruin the head for sure. Do not keep printing if you do not have A 95% nozzle check, this will also ruin the head.

I look forward to you sending the information requested by email or PM so we can help to get you back up and running.

Regards
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