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Old June 27th, 2013 -   #5 (permalink)
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Default Re: Spreadshirts max printing size?

Quote:
Originally Posted by CTTypeII
why then does your t-shirt designer allow sizing up to 17.7" tall?
also, why then does your t-shirt designer allow the addition of 2 or more files that total a maximum print area of nearly 20" tall? there is no notification on the site that designs saved at this size will be shrunken prior to production. I just received a shirt that was designed with 2 graphics, totaling 14" wide and 18" tall, the item received has the same graphic on it, but sized at just under 10" wide and about 14" tall. I could have accomplished even larger than this with just 1 file, and been charged for 1 file instead of being charged for 2 files, and given something much smaller than designed.
Sorry for the delay, I replied to this weeks ago but I now see it never posted!?!? No idea what happened there, but in regards to the problem please contact the customer service department. I spoke to them when I originally replied to you, and they said they can work with you on the problem. The best way to correct any issue is to contact Spreadshirt directly ,and not on a forum. The customer service is always ready and willing to make it right.