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+   T-Shirt Forums > T-Shirt Industry Information > Direct to Garment (DTG) Inkjet Printing > DTG Brand > [DTG Brand] DTG Viper problems
Thread: DTG Viper problems Reply to Thread
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Topic Review (Newest First)
February 1st, 2017 06:52 PM
GuardianPrinter
Re: DTG Viper problems

I own a Viper2 and have yet to be happy with a print. It constantly clogs and forms a rubber like substance on the print head. Support sucks and relies on terrible youtube videos. I wasted 25,000 buying this thing last year. All it is is a paper weight now. I'll sell this thing on the cheap. It will need some maintenance.
February 6th, 2016 04:04 PM
dianespence
Re: DTG Viper problems

Hi Don I have to say the statement that you made has jumped right out at me as the people I bought my viper from were very specific when they told me as an excuse for my machine not working properly that they were trying to iron out problems due to the fact that the machines used to be made in Australia and now were made in Singapore.....sometimes I feel sorry for you as you try and help people out I have noticed on this forum which is very courageous seeing the vipers are such a terrible piece of equipment when you are relying on them to do a job and they continuously break down... I think from our point of view when we have paid so much out for the machine and it has actually cost us more than the purchase price in service parts etc the frustration level gets to bordering on insanity I am very good with our machine it is always maintained every printer mechanic that comes into our workshop remarks on how I look after it however there is always something going on with it. From my job experience as a technical design engineer I think in my opinion the machine is set up to fail due to the white ink makeup and the fact it is forced through the tiniest of holes they cannot help become blocked no matter how well you clean the machine. I love this machine by principal it is fantastic I just wish that it would work more than a week without something going wrong anyway Don keep up the good work it is a great product but just does not work as well as the marketers that sell the machine say it does cheers Diane Spence
February 5th, 2016 11:19 PM
dianespence
Re: DTG Viper problems

I can concur after owning a DTG viper for approx. four years we have never had this machine up and running to standard DTG in Australia have done nothing but blame us for every little single thing that has gone on with the machine and now we are at the stage with them that we have to order the parts for the machine from America and fix it ourselves the call out fees charged and the cost of replacement parts are just one part of this huge stuff up we run a lot of machines in our factory and have never experienced anything like this Viper if you want to be blamed for every single issue even at times when the error is clearly a DTG lack of knowledge to put it politely from being told we need parts when we don't and the pounding that I have received from them they definitely have an attitude it took a year for them to realise they had supplied a platen that did not work I cannot tell you the amount of times we have told it is NORMAL to have to spend a couple of thousand on the machine every six months what a load of bull as mentioned we have a lot of machines and would rarely have to buy new parts because in the real world you pay out a lot of money for something new then WELL you expect it to work the concept is good the machine is set up to fail try and find yourself a good general printer repairman and stay away from anyone who represents DTG
July 1st, 2015 10:36 AM
castellana14
Re: DTG Viper problems

Good afternoon , we have a problem with our DTG Viper . The yellow ink is not Going to nothing . They believe that it can be ?
September 3rd, 2013 11:19 PM
uktech
Re: DTG Viper problems

Quote:
Originally Posted by rrosick
hello everyone i am have problems with the black ink. It starts printing fine and then it fades as it goes.can someone please Help me .
Hi Rose

This could be a faulty damper that needs replacing, a faulty CMYK pump that needs replacing or the head to platten gap is too big causing "dusting" of ink back onto the nozzle plate during printing. Check for sharp edges on graphics when printed, if they have a soft edge, this is usually a sign that the print head is too far away from the t shirt when printing.
September 3rd, 2013 07:43 AM
rrosick
Re: DTG Viper problems

hello everyone i am have problems with the black ink. It starts printing fine and then it fades as it goes.can someone please Help me .
May 5th, 2012 08:18 AM
bakedt
Re: DTG Viper problems

We may be in the minority, but other than standard maintenance (daily cleaning and replacing capping station and print head one time), we have been running our Viper every day for 2 1/2 years and have not experienced many problems. I think that the key is, these machines are designed to print shirts on a regular basis. If you run them hard, they produce.
April 28th, 2012 10:49 AM
iprintnstyle
Re: DTG Viper problems

This machine does not do anything but brokedown and lose ink, crappy print result, clog lines it is an expensive piece of junk i must say. I never had a good experience with this junk machine i wish i never bought this ____. Tech support is terible.

I think i'm goin to contact my lawyer to file a lawsuit against this company who sell this ____.
May 31st, 2011 01:47 PM
Don-ColDesi
Re: DTG Viper problems

Hi George,

I pulled up your service records and it does appear that you have had some issues related to letting your machine set for six weeks without use. Those notes were from November of last year and then there is really nothing until March of this year when it seems like someone else was working on the machine - Mike? There was some interfacing with him over a couple of months - perhaps we have a communication breakdown. If you would like - you can reach me at 877-793-3278 ext 122 and I can go over the service records with you and maybe we can determine where we might have dropped the ball with you.

Hope I can be of assistance.
May 31st, 2011 09:18 AM
hughessisters
Re: DTG Viper problems

Are you still having problems? We too have a viper and it prints incredible prints but is a huge baby. I would never buy again from company. I too wait for hours and have so many issues.
[email protected]Hotmail.com
June 19th, 2010 05:45 AM
homegrown
Re: DTG Viper problems

Update: So Terry from Mesa had a new motherboard sent to me. That got me up and running or so I thought. When I do a nozzle pattern check the black is al jagged (brand new head) I did a head alinement. Did not help so I called Mesa and had to leave a message(They did not call me back) so now I have lost one channel of white ink also(it is totally empty)
They Keep telling me these machines are a work horse(printed 15 shirts yesterday and lost magenta on the 15th one and had to do head cleanings to get it back{new damper for the magenta when I replaced the head})
If the machines are so reliable then why don't they ever have a Tech free to talk to you? Why do you have to leave a message and wait for 2-3-4 hours or a day till they return your message?
June 16th, 2010 06:56 AM
homegrown
Re: DTG Viper problems

I do understand about what you(Don) and Steve are saying about the ink but my problem started off as a bad motherboard then after the machine sat for over a week waiting on said motherboard the printhead clogged! So I had to buy the new printhead(not Mesa) and when I received the new printhead and installed it I received error codes (1001B then 1001D) hot head errors so then Mesa did send a replacement head and I installed it and no error code but no printing of ink in any way!!! So Steve & Terry say it is because I don't buy Ink from Mesa(one of the techs told me to look else where for better deals on inks and supplies because Mesa was high) So now I am waiting on a 2nd motherboard and have been sitting for over 3 weeks with the machine down. I sure hope my new printhead wont be clogged.
June 16th, 2010 04:34 AM
Don-ColDesi
Re: DTG Viper problems

Wholesale,

Yep, you heard Steve right. We do not deny that there are alternative options on ink, but we also recognize that when the ink is not handled by our infrastructure that we cannot control how it is handled or stored or how old it may be. There are a number of reliable sources for ink for the direct to garment community, most (in not all) of them also distribute printers as well. A company that has more than just the "ink horse" in the race has more at stake with every bottle of ink they sell, in our 5 1/2 years of direct to garment sales we have had our share of issues brought on by "bad batches" of ink, we have addressed those issues with our customers - often replacing printheads and providing supply credits to make up for the problems, even though the ink vendor only takes responsibility for ink itself (they 1 to 1 replace the defective product).

Homegrown,

When ink is purchased from another vendor and a printer develops ink related issues - clogging, abnormal nozzle deflection, uncharacteristic ink starvation and color matching issues - the issues are not printer related, they are ink related. If you were to put bad gas into your car and it developed fuel injector problems - would you expect the manufacturer to warranty the problem - or would you pursue the gas station that sold you the bad gas?

By the way, thank you for your kind words about myslef and SWF East above - they did not go unnoticed.

Happy Printing!
June 15th, 2010 05:39 PM
WholesalePrint
Re: DTG Viper problems

Quote:
on the whole they will work ok
woooooooooow
June 15th, 2010 05:00 PM
DTG Digital
Re: DTG Viper problems

Unfortunatley its true.

We have over 4000 machines globally and we see a LOT of issues with third party vendors supplying the "same ink" into DTG machines. On the whole they will work OK but in reality they have a different QA process to what we have. We have seen a number of problems with two popular vendors in the US sending out unfiltered ink and old and new batches pre mixed to cut down on cost/wastage. This is happening a lot in the Industry and hasnt been addresed as yet. I cant see that there is an answer to this however.
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