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Thread: DTG Kiosk - what are your experiences with this machine? Reply to Thread
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Topic Review (Newest First)
October 26th, 2015 01:23 PM
Rockford
Re: DTG Kiosk - what are your experiences with this machine?

Ya me too! I've been printing DTG for about 4-5 years now and just starting to get into transfers, but for all the different applications, I think I need a Digital Laser printer, Laser cutter for vinyl, and a print/cut. Doesn't seem to a single solution out there.

That room full of DTG machines also made me think of that scene from Aliens, when they enter that room full of embryonic egg things.....nightmares
October 24th, 2015 10:11 AM
mmoguls
Re: DTG Kiosk - what are your experiences with this machine?

DTG is an iffy process at best. Don't burden yourself from the start with a machine where you can't buy a head anymore (you will need a new one every year). Think about leasing a Roland print cut machine and do transfers. You can print full color with a white background, and get a product that nails it every time. That on top of banners, caps, wrapped canvas, car wraps... I have 2 DTG HM-1 machines, as well as screen printing, would not trade my roland for a roomful of DTGs (just the thought of a room full of DTG machines makes me fell a bit queasy...)
October 11th, 2015 02:29 PM
Fltees
Re: DTG Kiosk - what are your experiences with this machine?

Quote:
Originally Posted by Hookumup
Don't purchase his machine!! This is a replacement machine and it never worked from the get go. Equipment Zone said send it back for them to look at it there now they want to charge me for a print head that hasn't worked since we received it. It is under warranty and has been cleaned at least twice daily. I don't want it back. I want my money back and I'll buy one that works. I am in the process of suing Equipment Zone.
I also purchased a DTG Kiosk from Equipment Zone a couple years ago. Never worked right, spent hours and hours on the phone with tech support. It was supposed to have been refurbished, but in reality never had. Same thing, they told me to send it back to them. Ended up buying a new print head, new capping station, new wiper blade, new ink system, encoder strip and refurbished it myself. Before purchasing, Harry would return calls within minutes. Once I received my machine and had problems, Harry refused to even get on the phone with me. Once before, I replied to another post and Dave from EZ called me back and he seemed like a genuine nice guy, so I figured I would keep them in the back of my mind. Couple weeks ago, I called to see about trading in my Kiosk and purchasing a new printer. Haven't heard a word back from them.
October 11th, 2015 02:16 PM
binki
Re: DTG Kiosk - what are your experiences with this machine?

We bought ours when it was new and current. Made.money with it but when parts became limited we sold it. Inwould.look for.something newer.
October 11th, 2015 01:59 PM
Hookumup
Re: DTG Kiosk - what are your experiences with this machine?

Don't purchase his machine!! This is a replacement machine and it never worked from the get go. Equipment Zone said send it back for them to look at it there now they want to charge me for a print head that hasn't worked since we received it. It is under warranty and has been cleaned at least twice daily. I don't want it back. I want my money back and I'll buy one that works. I am in the process of suing Equipment Zone.
January 9th, 2010 05:46 PM
spiderx1
Re: DTG Kiosk - what are your experiences with this machine?

Quote:
Originally Posted by Don-SWF East
We have agreed to give Mr. Dimmer a refund on his HM-1. He did indeed have a machine that had a problem with a pair of wires being cut that prevented the bed from raising and lowering. We corrected this by sending a technician to his location at no charge and then providing him with additional training while the tech was there. I have spoken with our technicians and none of them have ever told this gentleman that he had a "lemon". A lemon would infer to a machine that is chronically inoperable and cannot be "repaired". As I stated, there was a problem with his machine initially that we resolved by sending a technician to his location at our expense.
The issues of inconsistency and half prints can be attributed to a couple of things - number one, practice, I always recommend that a new user buy a case (thats 72 shirts) of white and a case of dark shirts and practice on them before ever taking any orders to do. This allows time to get familiar with the equipment, learn about using the RIP software and also to get familiar with color management in general. Secondly, the first 3 tech support calls we have from this instance revolved around computer problems. Unfortunately these computer problems went on for nearly 2 weeks and then we began to encounter atrophy issues with the machine.
As a vendor, we strive to provide the best service possible on all of the equipment we sell. We have not been a leader in the decorated apparel industry for nearly 10 years by being a "complete fraud".
As potential buyers of direct to garment printers I cannot emphasize enough the importance of allowing yourself a learning curve for the equipment, taking the time to go to the training provided, and committing to doing your routine maintenance on your machine. Equally, or ever moreso, important is that you have a plan for your equipment once you get it. Today's higher performance direct to garment printers need to be run more frequently than their earlier counterparts. With larger printhead faces and more channels you get better performance - but - you also increase the amount of "printer" in contact with ink which increases the likelyhood of maintenance issues if you are not proactive.
If anyone would like to speak with some of our satisfied customers, please feel free to call me at 877-793-3278 ext or pm from this site.
I hope this helps to clarify things.
Don't want to jump on a Dog Pile here but, while I did not purchase a DTG from SWF East I did purchase an Emroidery Machine from them, I had some problems with the equipment. But, They bent over backward to fix the problem to include replacing it at no cost to me, including shipping and a tech to install. I could not ask for better support.
June 2nd, 2009 03:41 PM
abba3939
Re: DTG Kiosk - what are your experiences with this machine?

Quote:
Originally Posted by dutchess designs
Dtg offers training at around 400.00 dollars.they will ever do a tune up on the machine I think that is around 1000.00.
Thanks I will check into it once my machine arrives.
June 2nd, 2009 03:23 PM
dutchess designs
Re: DTG Kiosk - what are your experiences with this machine?

Quote:
Originally Posted by abba3939
I might have done a bad thing. but I bought a DTG Kiosk from a leasing company. I believe it was a repo. They said it worked when it was taken out. My question is, I know the companies that sell it the machine probably won't be very helpful in me figuring this machine out, I was wondering the best place to go to learn this machine seminars or classes etc. I got a very good deal and hope I can learn and get started on this machine before I purchase a more expensive one. Any help would be greatly appreciated. Thanks
Dtg offers training at around 400.00 dollars.they will ever do a tune up on the machine I think that is around 1000.00.
June 2nd, 2009 03:18 PM
abba3939
Re: DTG Kiosk - what are your experiences with this machine?

I might have done a bad thing. but I bought a DTG Kiosk from a leasing company. I believe it was a repo. They said it worked when it was taken out. My question is, I know the companies that sell it the machine probably won't be very helpful in me figuring this machine out, I was wondering the best place to go to learn this machine seminars or classes etc. I got a very good deal and hope I can learn and get started on this machine before I purchase a more expensive one. Any help would be greatly appreciated. Thanks
March 9th, 2009 08:36 PM
dutchess designs
Re: DTG Kiosk - what are your experiences with this machine?

Quote:
Originally Posted by MaximumGraphics
ok thats what I figured, my machine never goes off either, just making sure there was nothing different with the bulk ink system.

I notice on the cartridges towards the back it has some clips of some sort , what is this for?
the cartridges clip into the carriage from front and back
March 9th, 2009 08:33 PM
MaximumGraphics
Re: DTG Kiosk - what are your experiences with this machine?

Quote:
Originally Posted by DAGuide
Yes, you are going to have to fnd out what the sweet spot is for the bulk feed system in your shop. Several factors can affect the height of the bulk ink system, but altitude is probably one of the biggest factors to consider.
ok thanks well will start with the recommended 8" and work around that.
Do you also have the BIS? What machine do you own?
March 9th, 2009 08:32 PM
MaximumGraphics
Re: DTG Kiosk - what are your experiences with this machine?

Quote:
Originally Posted by dutchess designs
i leave my machine on all the time but 4 days ago some how one of the white cops got closed and after doing 2 head cleaning like i always do before i start printing,i noticed blue ink had been sucked up all the way through the ink cartdriges and starting up the lines toward my bottles.The suction from that cap being closed almost ruined my day.
ok thats what I figured, my machine never goes off either, just making sure there was nothing different with the bulk ink system.

I notice on the cartridges towards the back it has some clips of some sort , what is this for?
March 9th, 2009 08:24 PM
DAGuide
Re: DTG Kiosk - what are your experiences with this machine?

Yes, you are going to have to fnd out what the sweet spot is for the bulk feed system in your shop. Several factors can affect the height of the bulk ink system, but altitude is probably one of the biggest factors to consider.
March 9th, 2009 08:22 PM
dutchess designs
Re: DTG Kiosk - what are your experiences with this machine?

i leave my machine on all the time but 4 days ago some how one of the white cops got closed and after doing 2 head cleaning like i always do before i start printing,i noticed blue ink had been sucked up all the way through the ink cartdriges and starting up the lines toward my bottles.The suction from that cap being closed almost ruined my day.
March 9th, 2009 08:16 PM
MaximumGraphics
Re: DTG Kiosk - what are your experiences with this machine?

Quote:
Originally Posted by dutchess designs
Mine is at7.75 at 8 I would get white ink leakingf out the print head sometimes
ok so basically I have to test it to see at what height would be best for my machine and its surroundings . You just keep adjusting the height and running a head clean after each adjustment to see when its perfect?
Just getting as much info as possible will be setting my BIS tomorrow.
Also wondering do you close the taps on the bottle when you are done printing?
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