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+   T-Shirt Forums > T-Shirt Industry Information > Direct to Garment (DTG) Inkjet Printing > Epson SureColor DTG Printers > WH3 and WH4 not printing
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Topic Review (Newest First)
September 30th, 2019 12:33 PM
GonnaMakeAMark
Re: WH3 and WH4 not printing

We have an F2000 that didn't print anything for 4 days and went to use it the 5th day and no white ink on nozzle pattern. Numerous head cleanings, tube washings. Then had Epson send us 2 new white cartridges and 2 new cleaning cartridges. Did white tube wash with cartridge still no print. Of course Epson wanted to send a tech to replace the head at over $3000. This is our 2nd head issue. We purchased a kit to clean the head. It cleared out the white channels that were definitely clogged. Reassembled to have now no ink including color on nozzle pattern or sending a design to print. Has anyone done this cleaning procedure to have this problem. Any help would be appreciated.
-Frustrated F2000 owner-
November 6th, 2017 05:19 PM
DTGmart
Re: WH3 and WH4 not printing

Quote:
Originally Posted by Mammath
Unfortunately this is going to be inevitable for all of us out of warranty. At over $3k in parts and labour to repair every time it's going to be a very costly printer to repair, and basically unfeasible to own out of warranty. I see plenty of posts from pissed off owners out of warranty in the FB group when they share how out of pocket they are from repairs.

With so many users documenting the same issue over the years I hoped Epson would have thoroughly addressed the problem by now. But the upgrades just haven't come. Reformulating the white ink by removing pigment hasn't worked, and that has created more issues for the user having to change prior settings to adapt to thinner ink. The cap flushing hasn't worked either and we still see blockages due to the poor design of the cap and drain tubes.

At the end of the day everyone loses, both the owners and Epson. Resale value is absolute peanuts, and one would have to be stark raving mad to buy a F2000 these days given the information available.
You do not have to call Epson all the time. Depending on the situation, it's either Damper or suction cap. You can purchase Damper (CR Duct) and Suction Cap (Maintenance Assembly) easily outside of Epson. If you replace them within 2~3 weeks you will have a brand new printer again.
November 3rd, 2017 05:08 PM
Mammath
Re: WH3 and WH4 not printing

Quote:
Originally Posted by ShirtGal
I was doing so well! Then the warranty expired and boom. Lost white ink channel #4. Would love to be able to fix it ourselves.
Unfortunately this is going to be inevitable for all of us out of warranty. At over $3k in parts and labour to repair every time it's going to be a very costly printer to repair, and basically unfeasible to own out of warranty. I see plenty of posts from pissed off owners out of warranty in the FB group when they share how out of pocket they are from repairs.

With so many users documenting the same issue over the years I hoped Epson would have thoroughly addressed the problem by now. But the upgrades just haven't come. Reformulating the white ink by removing pigment hasn't worked, and that has created more issues for the user having to change prior settings to adapt to thinner ink. The cap flushing hasn't worked either and we still see blockages due to the poor design of the cap and drain tubes.

At the end of the day everyone loses, both the owners and Epson. Resale value is absolute peanuts, and one would have to be stark raving mad to buy a F2000 these days given the information available.
October 16th, 2017 12:02 PM
ShirtGal
Re: WH3 and WH4 not printing

I was doing so well! Then the warranty expired and boom. Lost white ink channel #4. Would love to be able to fix it ourselves.
August 1st, 2017 01:35 PM
Ghoster32111
Re: WH3 and WH4 not printing

Quote:
Originally Posted by Gitgotgo
Same problem here with the WH3 and WH4. We are doing the recomendations above shown and the tech is coming out tomorrow. Still half of the white heads are clogged along with the cyan and magenta. Black and Yellow are ok for now. With ink being so expensive running multiple cleaning is costly......
Rerouting the drain tubes either by using two waste containers or make the drain tubes "hug" the table if your setup is possible. Keeps the ink from backing up into the capping station. Also Firebird ink has a tube cleaning product that is really great at breaking up clogs in the drain tube and doing the new daily tube cleaning. It works better than the epson one.
July 31st, 2017 05:09 PM
Gitgotgo
Re: WH3 and WH4 not printing

Same problem here with the WH3 and WH4. We are doing the recomendations above shown and the tech is coming out tomorrow. Still half of the white heads are clogged along with the cyan and magenta. Black and Yellow are ok for now. With ink being so expensive running multiple cleaning is costly......
November 13th, 2015 12:40 AM
Amelion
Re: WH3 and WH4 not printing

Quote:
Originally Posted by Ghoster32111
I learned something from one of the techs that came out for the fourth time to fix this same issue. On this last time around he replaced the ink draining system and the head/dampers. Basically when our distributor set up our printer he set it up where (if you are looking where you load) the drainage tube on the capping side ran across the table it's on to meet up with the other drainage tube for the flushing pad side to the waste container. Basically this wasn't enough of a slope for the ink so when you did a cleaning or whatever not all the ink was making it's way down the drain tube and the ink was slowly drying and would eventually clog the dampers then starve the head which would then dry out. Since his last visit I rerouted all the drain tubes so they are more or less on a strait drop down to the waste container. this has made a huge difference and we haven't had a problem yet. it was just one of those really simple things that could cause nightmares. I'm not saying that is your problem but it is something to consider.
Some update (I'm still waiting the tech): yesterday we print all the day without white and, checking the nozzles at the end of the day, I realized that were more clear than the day before. After a light clean, they were all perfect. I taken advantage of this and I printed dark shirts until the 22 o'clock. Today same thing.
Only a little dash is missing.
As you suggested I checked the drainage tubes and the longest one seems to have an obstruction of white ink that curve down the tube.
If this obstruction doesn't stops the ink, for sure makes it difficult to reach the drainage bottle.
How do you have rerouted the tubes? I'm thinking to split them into 2 bottle (one per side).
November 12th, 2015 07:40 AM
equipmentzone
Re: WH3 and WH4 not printing

Quote:
Originally Posted by Amelion
Thanks for the tip
I already called my dealer and, I don't know exactly why, but he will manage the repair under warranty, not an epson technician. He opened an assistant ticket to the epson and they said that is probably the dumper kit.


You are in Europe so the warranty procedures may be different there. Here in the United States all warranty repairs are done at the customer's location by Epson itself and their technicians.

_
November 12th, 2015 06:44 AM
Ghoster32111
Re: WH3 and WH4 not printing

I learned something from one of the techs that came out for the fourth time to fix this same issue. On this last time around he replaced the ink draining system and the head/dampers. Basically when our distributor set up our printer he set it up where (if you are looking where you load) the drainage tube on the capping side ran across the table it's on to meet up with the other drainage tube for the flushing pad side to the waste container. Basically this wasn't enough of a slope for the ink so when you did a cleaning or whatever not all the ink was making it's way down the drain tube and the ink was slowly drying and would eventually clog the dampers then starve the head which would then dry out. Since his last visit I rerouted all the drain tubes so they are more or less on a strait drop down to the waste container. this has made a huge difference and we haven't had a problem yet. it was just one of those really simple things that could cause nightmares. I'm not saying that is your problem but it is something to consider.
November 12th, 2015 05:33 AM
Amelion
Re: WH3 and WH4 not printing

Quote:
Originally Posted by shanetuttle
If you still have a warranty, call support. It is most likely a pump issue and they will fix it. Most techs will also have a new printhead, see if they will change that too.
Thanks for the tip
I already called my dealer and, I don't know exactly why, but he will manage the repair under warranty, not an epson technician. He opened an assistant ticket to the epson and they said that is probably the dumper kit.
So I'm waiting him for the dumper change, but at this point I'm not so sure that this will solve the problem.
I'm also sure that he doesn't have experience on the F2000 problems, so I'm scared that this repair could take lot of time.
November 12th, 2015 04:12 AM
shanetuttle
Re: WH3 and WH4 not printing

If you still have a warranty, call support. It is most likely a pump issue and they will fix it. Most techs will also have a new printhead, see if they will change that too.

Quote:
Originally Posted by Amelion
I have the same problem (started yesterday).
Lost the WH3 and WH4 channels.
5700 prints in about five months (50% of these with white).
It's not a humidity problem, here in the shop we have always the humidity over the 50% and before yesterday was necessary only a light morning cleaning to have all the channels perfect clean.
Also is not a maintenance problem. We clean around the head and the cap daily and leave a little bit of cleaning fluid into the cap over the night, clean the flushing pad once a week and of course tube washing once a month (all of this since the first day).
November 12th, 2015 03:02 AM
Amelion
Re: WH3 and WH4 not printing

Quote:
Originally Posted by bakedts
Update on our issue...
We called Epson and they seemed like they knew exactly what the issue was and said they would send parts and a service tech to fix. Got a call a few hours ago that they are having an issue getting the parts and would let us know when they can get them. They did not give any timeframe and we are in our busiest time of the year without the ability to provide our customers with quality prints. Hopefully, this will get resolved soon or we can get Epson to at least send us a machine to use. We don't think it is a humidity issue since we have been printing DTG for 4 years with another brand printer, however, we did order a humidifier just to eliminate any potential humidity issues.
I have the same problem (started yesterday).
Lost the WH3 and WH4 channels.
5700 prints in about five months (50% of these with white).
It's not a humidity problem, here in the shop we have always the humidity over the 50% and before yesterday was necessary only a light morning cleaning to have all the channels perfect clean.
Also is not a maintenance problem. We clean around the head and the cap daily and leave a little bit of cleaning fluid into the cap over the night, clean the flushing pad once a week and of course tube washing once a month (all of this since the first day).
October 17th, 2015 02:58 AM
eclectix
Re: WH3 and WH4 not printing

Same problem here. My machine is nearly two years old now. 6 months ago, the dampers were replaced (felt just outside the first year but treated within warranty by Epson). Now only 6 months later, same problem appears. Nozzles started to fall out on daily basis again. And which nozzles fall out varies, so the ones that are blocked could be open on the next nozzle check.

The technician came over 3 times now. Dampers were replaced two times in a week. Print head was renewed just yesterday, but it seems like the issue persists.

This problem is known to Epson as they made justifications on the dampers already and I was told they are working on a new version of the white ink.

Replacing print-heads and dampers didn't work this time. I hope it isn't gonna be what I was afraid of before of buying a DTG. Issues upon issues and huge mechanic bills.

Keep U's posted....
February 4th, 2015 04:32 AM
bakedts
Re: WH3 and WH4 not printing

Call Epson and have them replace your printhead and dampers.
February 3rd, 2015 05:29 PM
shanetuttle
Re: WH3 and WH4 not printing

Ugh. This machine is killing me. I cleaned and cleaned and now I am almost out of white. I will get a good nozzle check, but when I go to print, it's as if the white stops working. So I do a nozzle check and not all of the whites are perfect. Rinse. Repeat. Soap in my damn eyes.
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