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+   T-Shirt Forums > T-Shirt Industry Information > Direct to Garment (DTG) Inkjet Printing > Veloci-Jet > [VELOCI-JET] Any veloci-jet Owners wish they bought different machine
Thread: Any veloci-jet Owners wish they bought different machine Reply to Thread
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Topic Review (Newest First)
August 20th, 2014 11:29 AM
KingFlipside
Re: Any veloci-jet Owners wish they bought different machine

Quote:
Originally Posted by make it mine
Wish I would have went with another machine. I noticed EZ will provide support for problems only to those that bought the machine directly from them. Although the advice and peer to peer has been most helpful and has cleared up some of the issues they still keep re-occuring. I spen 3/4 of the day reseting the fatal errors. At this point im lucky to print five shirt in 8 hours. Not a very productive way to get out larger orders. Anyone have the solution to the fatal error situation and what have you done to correct it. Please help. Thank you Billy for your help on the last issue hasn't happened since GREATLY APPRECIATED!
Yea man they came out to Florida to help me out. great techs man you should definitely have the guys from equipmentzone come out and help you out. i have a veloci-jet and i don't have that problem at all. i can print probably 50-100 shirts in that time.

but whats going on with the errors maybe i can help you out. do you have the manuals? they are very helpful. let me know how i can help if i can at all. i've had my printer for about a year and a half and i don't have any problems like that.
August 20th, 2014 11:21 AM
KingFlipside
Re: Any veloci-jet Owners wish they bought different machine

Quote:
Originally Posted by HPS
Thank You very much for your reply. may i ask have you owned any other dtg equipment? the procedures you list seem to be a little more than say is considered normal and average but honestly the procedures seem to be well thought out and well executed and if they are a little above and beyond they still seem to be relatively easy and not over the top or too time consuming. So if I am reading this right you have a good 10-15 minutes on a print day and then maybe an extra 3-8 minutes of a weekly procedure that may or may not be needed or called for. I check the air in my tires once a month. I have tire sensors but I check and regulate anyway. 5 minutes and a dirty finger or two but again seems worth while and I am all about being proactive and I do think an ounce of prevention is worth a pound of cure so I am copying your schedule and will add it to my check list if this is the machine I get. I found no bad feedback in your post. I am not looking for negatives but would like to be prepared for and know of any downsides. I as stated in my earlier post just do not see the cries for help or calls for people joining into class action lawsuits and I do not even see many if any "HELP XXXX NOT WORKING" in this thread. I borrowed this title from the brother thread, it was my last thread that I read before I bought the brother. I really do know and understand that all machines have moving and breakable parts but from what I have gotten from this whole veloci-jet thread has been positive and I am seeing owners who are happy with the unit and the company.

I know i have to sell tee's and I have to take business or make business but the main goal is to go to battle with the right equipment. This from all I can tell is the right equipment. You quoted my last sentance from my previous post and that is really what I see with lots of machines. The machine owns the shop and dictates the production and I just can't afford that or the huge downtime and I can not afford to have a machine that makes me and my employees want to quit because of the up keep. I am hoping a few more owners chime in and share good or bad but right now this just seems like the best unit on the market.

Last question if you do not mind, 3 color and white , left chest 2x4, back 4x12, what is a real life run time per shirt? Also if I am running inventory every day am I better off line drying pretreatment a day in advance or must pretreatment always be heat pressed? Is a conveyor oven ok for pretreatment?

Again I want to thank you and everyone else who has taken their time to add their opinion of this machine and their experiences. Take care and happy and profitable printing to all of you.

r
hope this helps you out a bit. i have a veloci-jet myself, had it for about a year and a half now. it's my first dtg printer and i'm very new to the whole tee shirt business. so this is my opinion on it.

It's a very good machine, the time you spend everyday cleaning it is very little maybe 10 min. i honestly don't clean it on the weekends, because i don't run it on Sat and Sun. Monday may require a extra head cleaning when i start my day, which the machine does by it's self. takes maybe a min or two. but also, i live in Florida, idk if the weather conditions have anything to do with me letting it sit without printing for two days, but it does work for me here. so its just fyi

The print quality is great, only thing i'm unhappy with and it might be something i'm doing wrong. When printing on dark garments i get a white line from the white base showing through the top of the image. mainly at the beginning of the color layer, (on some of the art work not all).

Also i didn't get the pretreatment machine so I've had a few problems learning how to pretreat with the wagner spray gun. which also takes a min or two to clean everyday. but, at the end i have been able to learn how to use it properly and how to get a consistent layer of pretreatment on to my garments. but if you get a auto pretreater you won't have these problems.

So what else can i say. the machines internals are great. never had a problem with the head clogging or anything like that really. i still have the same head i got when i purchased it.

Oh yea, something else i can tell you is they do keep up very well when you wash them. i have shirts i've made for myself that i have washed well over 20 times and still not one crack or fading on the image. i think the tee shirt is fading a lot faster then the image.

hope it helps if you have any questions on anything i have missed just let me know.

like i said i'm also very new to the tee shirt business so this is a genuine experience with this machine. i had to learn everything. from creating the artwork to printing and maintaining the printer.
March 29th, 2014 06:06 AM
TheAtticUpstairs
Re: Any veloci-jet Owners wish they bought different machine

I am into my 14 month of VJL ownership and I have been nothing but pleased. I have a Screen Printer that I work with and he has one of those double shirt printing Brother Machines (HIGH DOLLAR). He has been in the business for over 26 years and knows his stuff. As of 15 months ago the only thing I ever printed was a letter on a copy machine (I Knew not what I do). He was bragging about his image quality and this and that, so I put up a challenge. We printed the same image, from the same artwork, and placed them in each of our Retail stores. We asked our customers to vote on which shirt was better, and our shirt got over 60% of the vote IN BOTH STORES. It really hurt his feelings, but I gave him another big order and he got over it.

You ask if I wish that I had bought another Machine "THAT IS A BIG NEGATORY KIMOSABEE"

One other thing a Huge shout out to ALEX in EZ Tech Dept. He spent all day Friday patiently walking me through Capping Station Replacement, after he had spent a major portion of Thursday diagnosing a rare issue that I probably caused.
HARRY GIVE THAT MAN A RAISE!!!

KC
March 28th, 2014 04:31 PM
lazographics
Re: Any veloci-jet Owners wish they bought different machine

Quote:
Originally Posted by make it mine
Wish I would have went with another machine. I noticed EZ will provide support for problems only to those that bought the machine directly from them. Although the advice and peer to peer has been most helpful and has cleared up some of the issues they still keep re-occuring. I spen 3/4 of the day reseting the fatal errors. At this point im lucky to print five shirt in 8 hours. Not a very productive way to get out larger orders. Anyone have the solution to the fatal error situation and what have you done to correct it. Please help. Thank you Billy for your help on the last issue hasn't happened since GREATLY APPRECIATED!
You bet. I'm here to help. I know it doesn't seem like it now but you do have a great printer and Rip software that are capable of producing awesome results. The issues you are experiencing maybe simple fixes.
March 28th, 2014 02:32 PM
treefox2118
Re: Any veloci-jet Owners wish they bought different machine

Quote:
Originally Posted by make it mine
Wish I would have went with another machine. I noticed EZ will provide support for problems only to those that bought the machine directly from them. Although the advice and peer to peer has been most helpful and has cleared up some of the issues they still keep re-occuring. I spen 3/4 of the day reseting the fatal errors. At this point im lucky to print five shirt in 8 hours. Not a very productive way to get out larger orders. Anyone have the solution to the fatal error situation and what have you done to correct it. Please help. Thank you Billy for your help on the last issue hasn't happened since GREATLY APPRECIATED!
Never buy a used printer of any kind from any brand using any technology without requesting the cost of an extended warranty from the manufacturer or reseller.

The cost to get a certified refurbishing and warranty will pay for itself in just a few hundred hours of production.

I'd suggest contacting EZ and discussing the costs.
March 28th, 2014 10:29 AM
equipmentzone
Re: Any veloci-jet Owners wish they bought different machine

David,

You purchased a several year old used Veloci-Jet from a previous owner. We did give you some free tech support when you first called us. We then suggested that you should have one of our techs come out to go through the printer and train you on how to operate it. You could then purchase a support plan and continue getting technical support. You had told us that you did not want to do so. You can still contact us to arrange all this if you would like.
_
March 28th, 2014 10:13 AM
make it mine
Re: Any veloci-jet Owners wish they bought different machine

Wish I would have went with another machine. I noticed EZ will provide support for problems only to those that bought the machine directly from them. Although the advice and peer to peer has been most helpful and has cleared up some of the issues they still keep re-occuring. I spen 3/4 of the day reseting the fatal errors. At this point im lucky to print five shirt in 8 hours. Not a very productive way to get out larger orders. Anyone have the solution to the fatal error situation and what have you done to correct it. Please help. Thank you Billy for your help on the last issue hasn't happened since GREATLY APPRECIATED!
March 28th, 2014 10:08 AM
make it mine
Re: Any veloci-jet Owners wish they bought different machine

Wish had went with another brand. Fatal errors every other print cant even do a whole shirt on dark without starting over. The support I have gotten from others on here has been most helpful and has worked temporarely but keeps giving me double light errors. Spend 3/4 of the day resetting the machine. It seem that there is a setting issue perhaps. But is is the settings that EZ did when the machine was installed Dont Get It????
August 25th, 2010 10:58 AM
Rodney
Re: Any veloci-jet Owners wish they bought different machine

Thread Note: some posts have been moved out of this thread because they were posted by an ex-employee. Let's keep things fair here folks
August 16th, 2010 05:25 PM
equipmentzone
Re: Any veloci-jet Owners wish they bought different machine

itiki,

I will have one of our support technicians call you on Tuesday to go over your procedure.

Harry
Equipment Zone
August 16th, 2010 04:36 PM
chobay
Re: Any veloci-jet Owners wish they bought different machine

Then something sounds wrong, you might want to contact support. When the bed loads after the 1st pass, & I press the feed button, it starts printing immediately. Ink starts laying down after about 7-10 seconds I'd say.. (This is regardless of whether i'm printing cmyk doublepass or underbase/cmyk.)
August 16th, 2010 04:30 PM
iTiki
Re: Any veloci-jet Owners wish they bought different machine

Quote:
Originally Posted by chobay
itiki, Have you tried adjusting the end delay for the print mode in EZrip? The end delay tells it how long to wait between passes, and you can shorten it to have it start printing quicker. The manual option is to hit the feed button as soon as it is loaded for the 2nd pass, and it will start printing the 2nd pass immediately..
We tried your suggestions today, but they did not speed up the process. A 2 pass job takes about 5 minutes in total, but only 2 minutes of real printing. The other 3 minutes it just sits there waiting to go to the next step. Drives me crazy....
August 16th, 2010 04:39 AM
KB Graphics
Re: Any veloci-jet Owners wish they bought different machine

Hal, I really do understand the frustration, It seems like the harder we try the worste it gets. Hopefully Eqiupment Zone will send Javier to your shop, he REALY knows the Velocity Jet inside and out. We had a banding problem with ours after having a new head installed and Javier came out and made a few ajustments and have not had a problem since. How long have you had your machine?
August 15th, 2010 07:13 AM
equipmentzone1
Re: Any veloci-jet Owners wish they bought different machine

Hi Hal,

Please know that everyone at Equipment Zone is committed to customer satisfaction. We want customers to be printing successfully all day, every day.

One of our technicians will give you a call first thing Monday morning.

We are committed to getting you up and running as soon as possible. I know it's Sunday, but if you'd like to give me a call, I'll PM you my cell phone number if you have any questions.

Thank you,

Alex
August 15th, 2010 07:12 AM
hal
Re: Any veloci-jet Owners wish they bought different machine

My son, who maintains the machine, spent 2 days at the factory. By the way, we were supposed to get the machine he trained on, but ended up with a different one.
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