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Topic Review (Newest First)
March 1st, 2019 05:49 AM
Re: ''Remove Paper'' message!

Originally Posted by greatind
Have the remove paper on my 4880 epson. Anyone found the answer???

I think the closest you'll get to a resolution was posted by NeoFlexExpert in this thread:


Hope you can sort the problem.

February 28th, 2019 12:41 PM
Re: ''Remove Paper'' message!

Wow - its a really old post you found.
From 2012 ...

Some times I do see this "remove paper" error, but so far turning it off and n again solves it.
February 27th, 2019 06:51 PM
Re: ''Remove Paper'' message!

Have the remove paper on my 4880 epson. Anyone found the answer???
February 23rd, 2012 08:59 AM
Re: ''Remove Paper'' message!

First of all, we are located in Canada!

We got a tech in house yesterday to help us with our Neoflex. (It's realy nice to have a sale rep in Canada for All American )

Our Neoflex is still down today but All American is sending what we need.

Thanks for the help!
February 22nd, 2012 10:07 PM
Re: ''Remove Paper'' message!

We do not know who we are because we use tsf ID. Best way is contact us not wait for contacted by us. I post our regular number email and even cell phones. What should I do more? If there are any more let me know, I will do it. Please believe my ego to serve you better than anyone on earth. I live by my word. You are Me and I am You. We are NeoFamily. We are one. Aren't we?
Cheers! Beers are on me always.
February 22nd, 2012 01:06 PM
Re: ''Remove Paper'' message!

We apologize for your production being down for the amount of time it has.

Moving forward with your system I would suggest contacting your distributor first thing prior to posting on the forum. The forum is a great tool for issues which occur often but with issues that are not common it will be difficult to get a resolution. Now i'm taking a complete shot in the dark here as I have no history. Please try changing the fuse on the transformer that was provided. Please ensure that you are on a surge protector that is rated at 3000 joules.

We can promise that you will be up and running 100% shortly.
February 22nd, 2012 10:49 AM
Re: ''Remove Paper'' message!

5 day without production now! We produce around 150 to 175 t-shirts per day normally.

We are waiting a board chip to be ship to us.

We will buy a other DTG printer but don't know if it will be a Neoflex again !!!
February 18th, 2012 04:03 AM
Re: ''Remove Paper'' message!

It is 99% sensor but step by step guide is necessary. Knife/cutter has to off postion. Please call Tigers instead of posts here. Because it is not common error so many NeoFamilies not experienced to help you. Epson 1800,1900 do not have cutter. 4880 and up does. We dysfunction this but menu software still exist. Printer, menu, select cutter off.
I am so sorry you lost two days. TSF is great place to get help but please don't forget Tigers. They will do all for you wherever you are and whenever and whatever. We simply exist to service you only.
Cheers! Beers are on me always.
February 17th, 2012 06:47 PM
Re: ''Remove Paper'' message!

Please call now.
917-495-3075 justin. He is in airport wait at gate to go to Spain. He is boring now.
267-307-4417 john. In Orlando show. Drinking beer.
610-662-7502 pete. not me. I am Peter. Too many Peters so I made him Pete. He is checking his email after hot bath. Show wear out guys.
This is my 114th time I post emergency cell number.
Midnight is welcome if you are awake.
Cheers! Beers are on me always
February 17th, 2012 12:26 PM
Re: ''Remove Paper'' message!

I have try alot of thing to restart my production without succes!
2 day without production...

Somebody got this error?
February 16th, 2012 12:03 PM
Re: ''Remove Paper'' message!

I got the message ''Remove paper'' today on the LCD. The neoflex don't start.
I try to restart it but without success!

What is the problem or what can I do?


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