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UNFIXABLE?? Remove Paper

 
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Old October 18th, 2017 Oct 18, 2017 9:39:38 AM -   #1 (permalink)
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Question UNFIXABLE?? Remove Paper

After many many moons, I still can not get this issue resolved. I have checked, rechecked and checked again all of my sensors that are still active on the NEO 1. They are all good. I have changed the Sub-B board and no change. Is there anyone out there that can help solve this issue. I can not access the menu to change the sensor settings to off because It automatically displays remove paper after starting. Any help would be appreciated!
 
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Old October 19th, 2017 Oct 19, 2017 8:24:43 AM -   #2 (permalink)
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Default Re: UNFIXABLE?? Remove Paper

You probably need to get into the secret menu, not sure which will work but try them all and scroll through the stuff to find the right one.

Maintenance mode 1:
press and hold the pause button and turn on the printer.

under paper counter or roll ppr feed set too off might work

maintenance mode 2:
press and hold the left, down and up buttons and turn on printer.

this will let you test the sensors and view or reset counters

maintenance mode 3:
press and hold the pause, down, and right buttons and turn on printer

you should be able to turn on off parameter but not sure which will help you, or clear the counters for the reed roll

test it out and try is all i can say, good luck
 
Old October 20th, 2017 Oct 20, 2017 2:28:10 AM -   #3 (permalink)
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Default Re: UNFIXABLE?? Remove Paper

It's likely you've already read this, but if not, it may help.

I am not sure what your experience level is fixing 4800 based printers but I can try and give you a general idea of how I have fixed this before. The Remove Paper error is tricky and I have fixed several Flexi-Jets with this error over the years. Keep in mind that the Neo Flex may have the paper sensors altered differently than how I explain but it will give you an idea of what is going on.

From what I can understand, one of ways this error pops up is if the second set of rollers to the left of where the printhead parks gets lifted up while the printer is booting up. When those rollers are lifted it triggers the Paper Thickness Sensors (CN33 and CN34) this makes the printer think that there is a paper jam. When these printers are altered to work as DTG printers, all of the paper sensors are tricked into always "seeing" paper. When a printer that always "sees" paper thinks it has a paper jam it can be a real PITA to get it to work again. The way that I have found to get out of this is to undo all the alterations to the paper sensors and then successfully let it boot up satisfying all the original sensors. Like I said before, I am not to familiar with how they altered the sensors on the Neo-Flex so I can't help you there. However these are the sensors that I had to play with to get it to work again: ASF Paper Sensor (CN25); PE Sensor (CN29); Paper Thickness Sensors (CN33 and CN34); ASF Phase Sensor (CN30).

When it says Remove Paper try lifting the second set of rollers in from the capping station area. The message should then change to Load Paper. At that point if the ASF Paper Sensor (CN25) is changed from off to on then you should hear it start to boot up. When it is booting up it may go into the Error Code 000100031 ASF Phase Detection Error. Once you can get to that error consistently, then you will need to locate the ASF Phase Sensor and see if it still has the slot sensor attached to it. If it does then you will need to try and simulate the boot up procedure by tripping the slot sensor when you hear the Paper Eject Bar spinning (this take some time). Hope this helps!
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Old October 30th, 2017 Oct 30, 2017 2:32:36 PM -   #4 (permalink)
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Default Re: UNFIXABLE?? Remove Paper

Ran each one, no luck.
 
Old November 12th, 2017 Nov 12, 2017 2:14:14 PM -   #5 (permalink)
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So afyer lookimg thru my settings on my computer I realized I do not have a NVRAM. Would this cause it to show the error?
 
Old March 18th, 2018 Mar 18, 2018 5:15:25 AM -   #6 (permalink)
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Angry Re: UNFIXABLE?? Remove Paper

error remove paper RAINBOW DTG epson 4880
I buy a printer occasion, I change the head, I change the cleaning pump and finally I change the motherboard CA00 MAIN
I can not find a solution
can you help me please
 
Old March 18th, 2018 Mar 18, 2018 11:08:34 AM -   #7 (permalink)
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I ended up having to replace my motherboard. It needs to be one from All American, regular 4880 mainboards will not work. Ensure all of your cables are clean and are not frayed.
 
Old March 31st, 2018 Mar 31, 2018 7:34:07 AM -   #8 (permalink)
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Default Re: UNFIXABLE?? Remove Paper

Hi, it can always be fixed, question is how. I am NeoFlex engineer, I designed 4880 interface card. There is only one paper in signal and
it is generated from the interface board - you either have single board or two (one skinny one with all flex cables and one cpu card with DB15).

I any case, operation is the same. As in other posts the Epson board must
be setup first in StandbyMode. But before that, any new CPU board has
to be setup on a non-modified 4880 Printer. Once that is done then
setup can be done in StandbyMode.

Remove Paper usually means the Paper_In signal (originally from switch but now via interface board) is HIGH - the switch pulls this signal LOW.
This issue is normally due to open wire - i.e signal is NOT connected to
anything and is HIGH (pulled up via resistor). It can be faulty interface board.

Reach out to me and we can work on a test plan to get you going.

Regards
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Old February 27th, 2019 Feb 27, 2019 5:54:49 PM -   #9 (permalink)
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Default Re: UNFIXABLE?? Remove Paper

Did you find the answer?
 






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