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NeoRip software- won't work

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Old March 13th, 2017 Mar 13, 2017 6:38:24 PM -   #1 (permalink)
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Default NeoRip software- won't work

I just purchased a used NeoFlex and I can't get the NeoRip software to work. It says "Can't find key- check USB Port". The dongle is plugged in. The software download said it worked and showed a green checkmark next to "Hasp Installation".

I installed it on a computer with Windows 7 as I read on here that it doesn't work with Windows 8.

Any suggestions? I have been troubleshooting this all day and am frustrated.

Thank you,
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Old March 14th, 2017 Mar 14, 2017 4:39:23 AM -   #2 (permalink)
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Default Re: NeoRip software- won't work

Call in to upgrade. 215-634-2235.
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Old March 14th, 2017 Mar 14, 2017 9:53:39 AM -   #3 (permalink)
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Default Re: NeoRip software- won't work

Thank you for your response, I appreciate it. I have called in to upgrade and was provided with the pricing and info on an Extended Warranty option.
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