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Neoflex printer does not move

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Old September 26th, 2013 Sep 26, 2013 11:34:40 AM -   #1 (permalink)
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Default Neoflex printer does not move

My Neoflex just decided to stop moving along the bed. It all started when I canceled a job by pressing pause and then pressed and held pause to reset printer, then then I turned off the base to reset the whole thing. When I turned it back on, the printer did not move at all. On the base it will say (*Print Mode* End) and if I press standby to move it forward it will say (*Print Mode* Front Moving) but it wont move at all. The printer just says (Set paper lever). Any help please.....
 
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Old September 26th, 2013 Sep 26, 2013 3:00:16 PM -   #2 (permalink)
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Default Re: Neoflex printer does not move

Turn screw by hand or push printer all the to the end. Sensor cannot read your printer location. Good luck.
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Old September 26th, 2013 Sep 26, 2013 3:22:20 PM -   #3 (permalink)
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Default Re: Neoflex printer does not move

I tried that, I pushed it to the back until the red sensor light turned on and it didnt work. I'll try it again maybe I didn't push it far enough.
 
 
Old September 26th, 2013 Sep 26, 2013 4:38:23 PM -   #4 (permalink)
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Default Re: Neoflex printer does not move

Didnt work.
 
Old September 26th, 2013 Sep 26, 2013 6:13:41 PM -   #5 (permalink)
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Default Re: Neoflex printer does not move

Turn off. Plug off.
Push to front.
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Old September 26th, 2013 Sep 26, 2013 6:44:30 PM -   #6 (permalink)
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Default Re: Neoflex printer does not move

I've done those steps, turn off, unplug, push to back plug it turn on, turn off, unplug, push to the front, turn on but it did not work. Sensors seem to be working, I'm thinking it could be something related to the servo motor or control box. The control box has the green light on, the one that says charge but I don't hear the light humming noise the servo motor makes when it's idling. It's recognizing the printer and can do its functions but it just won't move at all.
 
Old September 26th, 2013 Sep 26, 2013 7:13:36 PM -   #7 (permalink)
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Default Re: Neoflex printer does not move

There is a circuit board that controls the motor near the back of the transport unit. Perhaps there is an issue with it. I am sure the Tigers will be able to resolve it.
 
Old September 26th, 2013 Sep 26, 2013 7:41:24 PM -   #8 (permalink)
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Default Re: Neoflex printer does not move

Tigers were not able to help me today. I don't have the extended warranty so......... NO TECH SUPORT FOR ME... I did check the board but did not see any wires or connectors loose. I wonder if it has a blown circuit. I hope I can figure this out quick cause jobs are starting to pile up.
 
Old September 26th, 2013 Sep 26, 2013 10:20:23 PM -   #9 (permalink)
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Default Re: Neoflex printer does not move

Keep your customers happy and sub your work to another NeoFamily, it'll relieve the stress on you too

It's good to talk and we're stronger together.
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Old September 27th, 2013 Sep 27, 2013 3:51:54 AM -   #10 (permalink)
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Default Re: Neoflex printer does not move

Mario,
We do not have extend warranty policy. You may never did register as an NeoFamily. 2nd hand buyers often (90%) ignore training. This cause Tigers endless time and efforts to help them. AA had no choice but made policy on 2nd hand users. I do not have great feeling but AA has to survive to support NeoFamily strong. Need money to do this. You won't believe how much budget for A/S. This is one of reasons why I thank to all NeoFamily who support AA.
AA has to survive strong and healthy to support NeoFamily on Red Carpet.
Cheers! Beers are on me always.
PS: Please, register and receive training.
AA support 2nd hand market. Without 2nd hand market there will be no New market. Ying Yang theory.
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Last edited by allamerican; September 27th, 2013 at 03:59 AM..
 
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Old September 27th, 2013 Sep 27, 2013 7:22:17 AM -   #11 (permalink)
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Default Re: Neoflex printer does not move

Quote:
Originally Posted by allamerican
Mario,
We do not have extend warranty policy. You may never did register as an NeoFamily. 2nd hand buyers often (90%) ignore training. This cause Tigers endless time and efforts to help them. AA had no choice but made policy on 2nd hand users. I do not have great feeling but AA has to survive to support NeoFamily strong. Need money to do this. You won't believe how much budget for A/S. This is one of reasons why I thank to all NeoFamily who support AA.
AA has to survive strong and healthy to support NeoFamily on Red Carpet.
Cheers! Beers are on me always.
PS: Please, register and receive training.
AA support 2nd hand market. Without 2nd hand market there will be no New market. Ying Yang theory.


And that is the "Peter Principle" at work.
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Old February 8th, 2015 Feb 8, 2015 6:02:40 AM -   #12 (permalink)
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Default Re: Neoflex printer does not move

Mario please share what was the cause of your problem. I am experiencing the exact same issue. I have tried everything I can think of to no avail. From researching the forum it seems to be the PLC drive.
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Last edited by twistinthewick; February 8th, 2015 at 06:31 AM..
 
Old February 8th, 2015 Feb 8, 2015 9:13:34 AM -   #13 (permalink)
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Default Re: Neoflex printer does not move

Hi Cathie,

If you remove the bed/table and go to the far end, you should see a small window through which you should see LED 00000 - do you see these digits? Does the LCD display on your printer show 'Set Printer Lever?

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Last edited by Stitch-Up; February 8th, 2015 at 09:30 AM..
 
Old February 8th, 2015 Feb 8, 2015 9:49:33 AM -   #14 (permalink)
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Default Re: Neoflex printer does not move

Hi John.
Yes the printer display does say "set paper lever" and for the display I only have a green charging light. I have moved the printer forward and back by hand, checked both relays on the bed they are working.
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Old February 8th, 2015 Feb 8, 2015 10:32:22 AM -   #15 (permalink)
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Default Re: Neoflex printer does not move

Okay, you're right, it's the PLC unit!

You need to remove the cover to expose the PLC unit. This involves removing the bed and the two collars that level the bed. Be careful as you'll also expose live electrical cables!

Get your hair dryer and blow warm air into the vents of the PLC unit - don't choose the hottest setting. After a few minutes, you should see the LED digits start to appear. When all the digits display 00000 the Neo will spring into life.

I found that directing warm air into the vent behind the bed elevating posts seemed to be quite effective.

Hope that helps.

John
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