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jv33 printhead not genuine

 
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Old March 13th, 2010 Mar 13, 2010 12:42:11 AM -   #1 (permalink)
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Default jv33 printhead not genuine

Hello,

Just a little introduction regarding this subject. I bought a mimaki JV33-
160 from a printing company a few months ago. The machine is fine, we
tested it along with the mimaki technician and everything was great, so I
went on with the purchase. The technician is working for the company which
is the representative of Mimaki here in Cyprus. After a series of events, I
find out that this technician is the ONLY Mimaki technician in the
country... yes it's unbelievable but its true. Cyrpus is small and somewhat
undeveloped.. but how could I imagine there would ever be such a problem.
Anyhow, worst part is that he seems to be uninterested in having me as a
client. As you can understand he has plenty of clients.. all the Mimaki
owners in the country. So since I'm starting my buisiness now, he just
wants to get what he can from me for as long as I can last. Long story
short... he let my printhead get ruined by sending me either expired ink or
sending me wrong ink, or delying way too much, and not telling me how to
maintain it properly. Yes I probably could go elsewhere to get ink or be
tought how to maintain my printer, but he was my technician, and as proven
to be later on.. the only mimaki technician I could have gone to. I spoke
to many Mimaki owners in the country, they all say the worst things about
him, yet he is their technician because they have no other coice. I spoke
with the company he works at and they would only let me speak to the
technician. I sent an email to mimaki and they didn't answer my questions..
instead they told me they sent a copy of my e-mail to that company and to
speak only to that company which represents them here in Cyprus, the
company the technician works at, never directly to Mimaki :/

Ok, I just wanted to say all this so you wouldn't suggest to contact the
Mimaki representatives of my country, or mimaki directly. SInce I already
tried that, and it got me nowhere. I am in need of a mimaki technician to
advise me, to tell me what to do to fix my printer.

As for the topic of this thread. The technician wanted to sell me a
printhead for 2000 euro. So I went ahead and bought a printhead for my
printer from China. I bought it for 940 euro wich included the transport
cost plus 8 dampers.

I then got a Roland technician to install my new printhead. He said that he
doesn't know anything about electronic stuff on mimaki printers, but he can
change a printhead. The installation went great.. until we switched on the
printer. It gives me an *ERROR 202*, which according to the operation
manual, it means that the printhead is probably not genuine. The roland
technician said that we can probably adjust some paramenters by booting the
machine in service mode. We can reach the parameter settings, but we don't
know what needs to be changed.

I've contacted the dealer I bought the printhead from, but I got no answer
yet.. and I'm having the feeling that I wont get one either.

I can not begin to tell you how many hours I've spent online trying to find
out any information that could be of use to me, but it seems that JV33 is
not very popular online.

So I come to you guys, hoping to find someone that either knows a bit about
that sort of stuff.. or who can just ask his/her mimaki technician.

I'm sorry for wasting your time with my problem, but I'm getting kinda
desperate here as you can imagine.

Thank you for reading, and pelase let me know if you have anything.
 
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Old March 17th, 2010 Mar 17, 2010 11:56:15 AM -   #2 (permalink)
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Default Re: jv33 printhead not genuine

Did he input the head ID# when he changed the print head? If he put in the number from the new head and now you have a problem then put the old head ID# in.
 
Old March 17th, 2010 Mar 17, 2010 9:28:35 PM -   #3 (permalink)
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Default Re: jv33 printhead not genuine

Hello Steve,

Actually this is a worrying issue I forgot to mention.

The ID on the new printhead is longer than that of the old printhead.

So when booting printer in Servcie Mode I am not able to input the whole ID of the new printhead.

Does this mean the printhead might not be a mimaki printhead? Do you know if there is any way to go around that?
 
 
Old March 18th, 2010 Mar 18, 2010 12:46:02 AM -   #4 (permalink)
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Default Re: jv33 printhead not genuine

I suspect that you have the wrong part?!?
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Old March 18th, 2010 Mar 18, 2010 5:38:24 AM -   #5 (permalink)
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Default Re: jv33 printhead not genuine

I assume you have a solvent printer and you probable got a print head for water based ink. Just use the old print head ID# the new head will work just won't last as long. If it is in fact a water based head and you are using solvent.
 
Old March 18th, 2010 Mar 18, 2010 5:46:17 AM -   #6 (permalink)
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Default Re: jv33 printhead not genuine

Just so you know most of the old Rolands use the same print head.
 
Old August 21st, 2014 Aug 21, 2014 12:22:44 PM -   #7 (permalink)
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Post Re: jv33 printhead not genuine

deberias de probrar con la slider board o con los cables largos de slider a main board
tambien depende de el error podria ser causado por el head memory del cabezal
o incluso por el mismo cabezal
pero te recomiendo probar pieza por pieza
 
Old April 3rd, 2016 Apr 3, 2016 3:23:57 PM -   #8 (permalink)
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Default Re: jv33 printhead not genuine

Some non genuine Mimaki DX5 printheads require downgrading to firmware 3.4. I have also seen multiple stickers (Roland, Mutoh & Mimaki) on printheads make sure your looking at the correct one. Normally imputing the correct head ID is only an issue on the JV5s.
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